Adding A ChannelID To Your Webio Blocklist

Adding A ChannelID To Your Webio Blocklist

Quick trick: Click into organisations, scroll down to Blocklist, click ADD BLOCKLIST, enter the channelid you wish to block (remember phone numbers need to be in the international format without the leading zero), select the channel type, select the end date on the calendar or click Permanent.  Click submit.  When a STOP response is received from a number, this will automatically be added to your blocklist.

Webio blocklist contains phone numbers or other channel identifiers that have replied Stop as well as those you have manually added to the blocklist from the organisation screen.  When a Stop response is received from a number, this number is automatically added to your blocklist as a permanent block against your Webio organisation.  This means any time you try to send a message to the number, the system will not send it.  The message will be shown in error on the conversation screen and appear in the Failed Communication Report. 

Being able to manage your Blocklist via the front end allows you to control which contacts are on the Blocklist with ease.

Any user that has access to the Organisations screen can Add, Search and Delete from the Blocklist.  

If you can't see Organisations contact your system administrator and request to alter your role profile.

Adding a ChannelID

1) Click into Organisations and scroll down until you see Blocklist. 



2) Click ADD BLOCKLIST, a pop up will appear 



3) Enter the ChannelID you wish to add to the Blocklist.  For phone numbers these must be in the international format without the leading zero e.g. for a UK mobile number it would start 447.  Select the Channel type and then either click into the End Date and select the appropriate date from the calendar or alternatively select Permanent.  Click Submit.

Your ChannelID is now added to your Blocklist and you will no longer be able to send them messages via outbound campaigns or the conversation screen.

Searching the Blocklist

1) Enter the ChannelID you want to search for, click the relevant Channel Type.  The system will display all matching records.   You can EDIT and DELETE as required.

 


If your record doesn't show make sure you have entered it in the correct format.

    • Related Articles

    • Adding a new user

      To add a new user you need access to the User page.  If you don't have access speak with your administrator.   Quick Trick: Adding new users in Webio can be done in 3 steps; Click into users, Click Create New User, Fill in the details and click ...
    • Webio Reporting

      Webio provides you with a selection of exports and MI reports to allow you to audit and understand your conversations.   Quick Trick - To access Reports, log in, click reports and then select the report you wish to run. Below you can see details of ...
    • Adding payment gateways to your Organisation

      Webio now provides Spreedly integration, allowing you to use your bots to accept payments over 120 different payment gateways.  The sensitive card data is tokenised and stored by Spreedly, never touching the Webio platform, allowing you peace of mind ...
    • Webio Webhook - What it does

      Using Webio's webhook you can configure your endpoints within your Webio organisation to post or retrieve data. Identifying the request is from us To identify the request as originating from Webio, first use the API to generate a JWT token.  Haven't ...
    • Adding a payment step to your bot

      Once we activate the Spreedly integration on your Organisation and you configure you payment gateway(s), you can add payment steps to your bots.  Your bots will then be able to process payments securely, compliantly and easily.  If you have already ...