Adding payment gateways to your Organisation
Webio now provides Spreedly integration, allowing you to use your bots to accept payments over 120 different payment gateways. The sensitive card data is tokenised and stored by Spreedly, never touching the Webio platform, allowing you peace of mind and enabling your customers the ease of paying within their channel.
Quick Trick: To add a payment gateway, go to Organisation, Add Gateway, select your preferred Gateway, enter the details and click Create.
To add a payment gateway to your account login to Webio. You will require access to the Organisation area to enable the payment gateway. If you don't have access to Organisation please contact your administrator.
Click into the Organisation you wish to add the Payment Gateway to. Scroll down to Gateways. Click Add Gateways.
View of the Organisation tab, scrolled to Integrations section
Select the Gateway you wish to add from the drop down, if the one you want isn't there let us know and we'll add it to the "to-add" list. Enter in the requested information from your Gateway. Click Create Gateway.
Cybersource setup screen
You can now configure Payment steps within your bots to accept conversational payments.
If you want to activate Spreedly on your Webio account, first contact firstname.lastname@example.org and request the integration to be enabled. Once that's complete you are able to add in your own payment gateways with ease. We are adding new gateways all the time, however if the one you want isn't listed, let us know and we will add it in (typically a 3 week lead time).
WebioPay - Conversational Payments
Designed to optimise customer payments, Webio’s ‘Conversational Payments’ skill brings instant live payment requests and processing into customer conversations making it easier for agents to send customer payment links as they interact with customers ...
Adding a payment step to your bot
Once we activate the Spreedly integration on your Organisation and you configure you payment gateway(s), you can add payment steps to your bots. Your bots will then be able to process payments securely, compliantly and easily. If you have already ...
Training Bites - Add a New Webio Organisation
Quick Trick: Click into Organisations, select Create New Organisation, fill in the details and click Create. Webio enables you to create a hierarchy of organisations to control access to your conversations. Security and role profiles are ...
Adding a new user
To add a new user you need access to the User page. If you don't have access speak with your administrator. Quick Trick: Adding new users in Webio can be done in 3 steps; Click into users, Click Create New User, Fill in the details and click ...
Adding teams to queues
You can control who has access to queues at an organisation level. When you add an organisation to a queue, all users that belong to that organisation will have access to that queue. To add a new organisation to an existing queue. 1) Click into the ...