Adding Teams (Organizations) To Queues

Overview

You can control who has access to queues at an organisation level.  When you add an organisation to a queue, all users that belong to that organisation will have access to that queue. Check here how to create a queue. 

Add New Organisation To A Queue 

To add a new organisation to an existing queue.

1) Click into the queue you want to change

2) Under Assign Organization Access click and select the organisation you want to access that queue.

3) In Assign Agent Teams, select the roles from the organizations you have selected and to which the assignment rules will apply

Learn more about assignments rules here. 

3) Click Update to save your changes.

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