Adding teams to queues

Adding teams to queues

You can control who has access to queues at an organisation level.  When you add an organisation to a queue, all users that belong to that organisation will have access to that queue.

To add a new organisation to an existing queue.

1) Click into the queue you want to change




2) Under Assign Agent Team, click the drop down and select the organisation that the agents belong to



3) Click Update Queue




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