Quick Trick: Toggle the queue to inactive within the queue screen to prevent users and bots being able to move conversations into that queue. Users cannot move conversations into an inactive queue from the conversations screen. Trying to do this will ...
Queue Settings and Behaviour
You can set your queue settings, by clicking into Queues, then clicking into the queue you want to edit. Assignment Rules If you are a user of the Organisation that owns the queue you will see all conversations regardless of who they are assigned ...
Adding A Queue
Quick Tricks - click on queues, select CREATE QUEUE, enter a queue name, assign teams (organisations), select the assignment and log out behaviour and click CREATE QUEUE. Queues allow you to manage your team's workload. You can create as many queues ...
Adding a new user
To add a new user you need access to the User page. If you don't have access speak with your administrator. Quick Trick: Adding new users in Webio can be done in 3 steps; Click into users, Click Create New User, Fill in the details and click Create ...
Editing and adding User Roles
Quick Tricks: To edit the User Roles click into Organizations, click into the specific named organization, scroll down to User Roles and then either Edit an existing role or Add User Role. User Roles determine which parts of the platform users can ...