Agents Activity

Overview

The insights for the agent activity by hour are now available on your Insights tab. 

Agent Activity by Hour

Agent Activity by Hour shows you agent activity throughout the day, allowing you to plan and manage resource. To take a look, navigate to the Insights screen then click into Logged Agents.

Scroll at the bottom. Here you will see a visual showing the messages sent per hour.  This can be filtered to only show specific agents if you need to.  This uses cached data refreshed every 15 minutes. 

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