Bots not sending

Bots not sending

If you have successfully uploaded a campaign (the campaign bar has turned green) but messages aren't being received then there are a few things you should check.

Run the Data Export and check if any of the fields are showing an error.  

* Check the channelid is in the correct format e.g. if it is a UK mobile number it should be in the following format 447776132660

* Check the field that you uploaded the channelid to is named the same as the field you set in the Bot Sent To field.



* Ensure that any dynamic data you have used within your bot has been uploaded into the correct field during the data import.

    • Related Articles

    • Creating Simple Bots

      Overview The simplest bot you can create is a one step information bot. This will send a message to the recipient. The documentation below describes how to build a Bot on our Old UI. If you are looking for our new Web App documentation please follow ...

    • Sharing Bots

      Sharing your Bots within your Webio organisation structure gives you flexibility to maintain and send bots to meet your business need.  Advisors can send Bots from within the conversation and colleagues can take responsibility for updating the Bots ...

    • Updating a sender id

      Sender ids are set within each bot from the ids available to your organisation.  To update a sender id, click into to bot and select the required id from the drop down user the sent from box.  Update your bot and then update any campaign that uses ...

    • Versioning of Bots

      Quick Trick:  Click into edit your Bot, select version, click REVERT TO VERSION You can quickly and easily revert to previous versions of your bots. Step 1 Click the edit icon (pen) next to the Bot you wish to view/alter version history for.  At the ...

    • Using webhooks within your bots

      Webhooks allow you to use real time information within your Webio bots.  This can be used to provide up to date information within the conversation or to configure logic decisions within your bot based on information provided from your internal ...