Each conversation has a validity period set by the campaign it is part of. This enables you to determine when to continue a conversation and when to start a new one. By default this is set to 24 hours but you can change this in your campaigns.
Quick Trick: Click into Campaigns, then into the list view. Find the campaign you want to edit, click the pencil to edit and alter the validity period as required. Finally Update Campaign and your new validity period is active.
Updating the validity period on your campaign
When an inbound message is received the system checks whether a previous conversation exists, if no conversation exists or it exists but is closed, then the message will be processed using your latest created schedule.
If a previous conversation exists then and it is open, then the validity period is checked. If the conversation is still within the period, the message is added to that conversation. If the validity period has expired then a new conversation is started, for inbounds this will be processed with your current inbound schedule, for outbounds it will be processed by the original outbound schedule.
How to create a Quick Campaign
In order to create a Quick Campaign, start off by going into the Campaigns tab. From there, select Quick Campaign. Once you've reached the Quick Campaign screen, you'll see the following: There are a few things you'll need to fill out and define ...
Quick Trick: Click into a live campaign, slide the rate bar to alter the speed, edit the end time or pause/resume the campaign. Step 1 To alter a live campaign click into Campaigns on the left hand pane. If you don't have campaigns speak to your ...
How to stop an ongoing campaign
Fantastic question! If you'd like to stop an ongoing campaign from executing what was initially scheduled and put in place, you can click on the orange STOP! button on the Campaigns screen.
Campaign not running
If you have uploaded a file but your campaign isn't running i.e. the campaign bar isn't turning green then here are a few pointers for you to check. Check that your file is named correctly. This needs to be identical to the name that was used on the ...
Unknown error creating or editing a campaign
To create a campaign or edit an exiting one, the file that needs to be uploaded has to contain data. In case of an empty file or a file that contains only headers, an error will occur when moving to "Define Field Mappings. Since our system is not ...