Campaign Validity

Overview

Each conversation has a validity period set by the campaign it is part of.  This enables you to determine when to continue a conversation and when to start a new one.  By default this is set to 24 hours but you can change this in your campaigns.

Updating the validity period on your campaign

To update the campaign validity period, click into Campaigns. Find the campaign you want to edit, click the edit button and alter the validity period as required.  Finally Update Campaign and your new validity period is active.

Please note that the validity period can be changed only on the Classic Web App. On the new Web App the validity period is set to 24 hrs by default and cannot be changed.

 

   

When an inbound message is received the system checks whether a previous conversation exists, if no conversation exists or it exists but is closed, then the message will be processed using your latest created schedule. 

If a previous conversation exists then and it is open, then the validity period is checked.  If the conversation is still within the period, the message is added to that conversation.  If the validity period has expired then a new conversation is started, for inbounds this will be processed with your current inbound schedule, for outbounds it will be processed by the original outbound schedule. 

• Related Articles

• How to create an Inbound Campaign

  Overview Set up a chat widget for your website, or simply provide your customers with a channel (SMS, WhatsApp, Messenger or Viber) they can reach out. Thanks to Inbound Campaigns, your Bots can greet visitors, answer questions, and guide them ...

• Outbound Campaigns

  Overview Please note that, the documentation below describes the process of creating Campaigns on our new Web App. If you are looking for old UI documentation please follow this link. Webio's Campaigns screen simplifies the way you manage your bots' ...

• How to create a Quick Campaign

  Overview The Quick Campaign feature allows you to send a simple SMS to your contacts, without the need to create a bot first. This is very useful when you're in a hurry and don't need your contact to interact with an automated conversation. How to ...

• How to build an Inbound Bot

  Overview An inbound bot waits for a customer message, collects the channel ID from which the contact's message is sent and uses it to send messages back. For the customer to receive a reply and initiate the conversation, their inbound message must be ...

• Webio FAQ

  General Why can't I log to my Webio account? If you can't log to your Webio Account, try first to clear your internet browser cache and cookies or to log in from incognito window or a different internet browser (Make sure you are entering your ...