Close a conversation

Close a conversation

Overview

When you close a conversation, it's simply removed from the queue it's in (If assigned the conversation will be unassigned as well).

In case you want to easily retrieve these conversations in the future, we recommend moving the conversations to a dedicated queue rather than closing them. Also consider you can still search for closed conversations via quick-search or advances search features.

How to close a conversation?

To manually close a conversation, while on the Conversations screen, open the conversation, click on the three dots at the top of the screen, and select CLOSE CONVERSATION.




Info
If you have access to the Bots screen you can configure a bot to close the conversation when it reach the desired point Step types (webio.com)

    • Related Articles

    • Conversations screen overview

      Overview Thanks to the conversations screen, you and your team can easily keep track, organise and interact with the conversations that are taking place with your contacts. From here you can: Monitor all your conversations and take action when ...

    • Step types

      Overview Bots are created as a flow of steps. The Bot's automatic conversation will follow the flow according to the rules and the path you have configured. When you create a new step, you need to choose what type of step it is, configure it, and ...

    • Webio FAQ

      General Why can't I log to my Webio account? If you can't log to your Webio Account, try first to clear your internet browser cache and cookies or to log in from incognito window or a different internet browser (Make sure you are entering your ...

    • Move the conversation to another queue

      Overview To access the Conversation Settings, click the three dots at the top of the Conversation screen. From here you can: Move the conversation to another queue. Set a status against the conversation. Add customer's phone numbers or other channel ...

    • How to set a conversation's Status

      Overview When you set the status of a conversation, it will be marked on the conversation. In addition, from the Insights screen, you can check how many conversations are open per status. Insights (webio.com). To set manually a status for a ...