Close a conversation

Overview

When you close a conversation, it's simply removed from the queue it's in. (In case you want to easily retrieve these conversations in the future, we recommend moving the conversations to a dedicated queue rather than closing them)

How to close a conversation?

To manually close a conversation, while on the Conversations screen, open the conversation, click on the three dots at the top of the screen, and select CLOSE CONVERSATION.

Alternatively configure a bot to close the conversation when it reach the desired point Step types (webio.com)

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