Quick Trick: Click into a live campaign, slide the rate bar to alter the speed, edit the end time or pause/resume the campaign.
To alter a live campaign click into Campaigns on the left hand pane. If you don't have campaigns speak to your administrator.
Click into your campaign.
You can only click into a campaign once it is live (the bar has turned green).
You can now edit the campaign.
To pause - click the pause icon, the campaign bar will turn grey, clicking again will resume.
To alter the end time, click into the time and alter the clock as required, click OK and then click UPDATE SCHEDULE.
To alter the rate move the orange slide into the required position and then click UPDATE SCHEDULE.
Each conversation has a validity period set by the campaign it is part of. This enables you to determine when to continue a conversation and when to start a new one. By default this is set to 24 hours but you can change this in your campaigns. ...
Automatic Rate Per Minute (RPM)
Quick Trick: Switch on Auto RPM for your campaign. Your campaign rate will then be set automatically at a rate that will spread your send across the available time window. You can now use our Automatic Rate Per Minute to calculate the rate your ...
Unknown error creating or editing a campaign
To create a campaign or edit an exiting one, the file that needs to be uploaded has to contain data. In case of an empty file or a file that contains only headers, an error will occur when moving to "Define Field Mappings. Since our system is not ...
Editing and adding User Roles
Quick Tricks: To edit the User Roles click into Organizations, click into the specific named organization, scroll down to User Roles and then either Edit an existing role or Add User Role. User Roles determine which parts of the platform users can ...
Your Webio Blocklist
Quick trick: Click into organisations, scroll down to Blocklist, click ADD BLOCKLIST, enter the channelid you wish to block (remember phone numbers need to be in the international format without the leading zero), select the channel type, select the ...