Related Articles
Conversations screen overview
Overview Thanks to the conversations screen, you and your team can easily keep track, organise and interact with the conversations that are taking place with your contacts. From here you can: Monitor all your conversations and take action when ...
Order and colouring of the conversation's cards
Overview When you select a queue from the conversations screen, you access the list of all conversations stored in that queue. Depending on your permissions, as an agent, you might not be able to see conversations assigned to somebody else - this ...
Move the conversation to another queue
Overview To access the Conversation Settings, click the three dots at the top of the Conversation screen. From here you can: Move the conversation to another queue. Set a status against the conversation. Add customer's phone numbers or other channel ...
How to set a conversation's Status
Overview When you set the status of a conversation, it will be marked on the conversation. In addition, from the Insights screen, you can check how many conversations are open per status. Insights (webio.com). To set manually a status for a ...
Unassigning Conversations
Overview Quick Trick: Click into conversation, press 3 dots and select Unassign Conversation. When a conversation has been assigned to a user, other users within the same organisation can't see the conversation. This prevents duplication of work. ...