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Conversations Screen
Overview The Conversations screen enables you and your team to efficiently track, organize, and interact with ongoing conversations with your contacts. From this screen, you can: Monitor conversations—both assigned and unassigned—and take action as ...
Order and colouring of the conversation's cards
Overview When you select a queue from the conversations screen, you access the list of all conversations stored in that queue. Depending on your permissions, as an agent, you might not be able to see conversations assigned to somebody else - this ...
Conversation Flow Builder & Step types
Overview From Webio Bots screen, using our drag-and-drop interface, you can create conversation flows. Each "block" represents a piece of the conversation, such as a message, an action or waiting for an user input. When building a bot your can add ...
Move the conversation to another queue
Overview To access the Conversation Settings, click the three dots at the top of the Conversation screen. From here you can: Move the conversation to another queue. Set a status against the conversation. Add customer's phone numbers or other channel ...
How to set a conversation's Status
Overview When you set the status of a conversation, it will be marked on the conversation. In addition, from the Insights screen, you can check how many conversations are open per status. Insights (webio.com). To set manually a status for a ...