Related Articles
Creating a campaign
Before you start Once you have logged into your account, you will land on the Campaign view, if not click into Campaigns. You'll see any campaigns that are running or waiting to run for the current day. You can set up either inbound or outbound ...
Creating Simple Bots
Overview The simplest bot you can create is a one step information bot. This will send a message to the recipient. The documentation below describes how to build a Bot on our Old UI. If you are looking for our new Web App documentation please follow ...
Sharing Bots
Sharing your Bots within your Webio organisation structure gives you flexibility to maintain and send bots to meet your business need. Advisors can send Bots from within the conversation and colleagues can take responsibility for updating the Bots ...
Setting A Conversation Status
Set a status either from within the conversation pane, by clicking on the 3 dots in the left hand view, clicking set status then selecting the status you want or alternatively have a bot set the status as required through using a Set Status step type ...
Taking over a Bot conversation
Quick Trick: Click into the conversation, click intervene. Check here how to perform this operation on our new Web App. When a conversation is being managed by a bot, users are not able to reply. There are times however when you know best and want to ...