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How to build an Inbound Bot
Overview An inbound bot collects the channel ID from which the contact's message is sent, and uses it to send messages back. Once the customer's inbound message is received, to continue the conversation, you must necessarily use a Listening, or a ...
Bots Sharing
Overview Sharing your Bots within your Webio organisation structure gives you flexibility to maintain and send bots to meet your business need. Advisors can send Bots from within the conversation and colleagues can take responsibility for updating ...
Bot sender IDs
Overview Before creating a bot you need to set up the channel sender IDs that the bot will be sent from. This will be dictated by the channel you want to create your bot for. How to configure sender IDs for your Webio Organizations Check how to set ...
Webio FAQ
General Why can't I log to my Webio account? If you can't log to your Webio Account, try first to clear your internet browser cache and cookies or to log in from incognito window or a different internet browser (Make sure you are entering your ...
How to set multiple outbound schedules for the same campaign using the Group By feature
Overview The GROUP BY feature helps you separate your data upload into groups. The groups you create are based on a unique custom value that is common to multiple contacts (e.g. PostCode in the example below). So when you configure a campaign, you ...