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How to build an Inbound Bot
Overview An inbound bot waits for a customer message, collects the channel ID from which the contact's message is sent and uses it to send messages back. For the customer to receive a reply and initiate the conversation, their inbound message must be ...
Bots Sharing
Overview Sharing your Bots within your Webio organisation structure gives you flexibility to maintain and send bots to meet your business need. Advisors can send Bots from within the conversation and colleagues can take responsibility for updating ...
How To Edit Or Delete A Bot
Overview Whether you're customizing a bot to better suit your team's needs or removing one that’s no longer relevant, managing bots effectively ensures your workspace remains efficient and clutter-free. This guide walks you through how to edit and ...
Webio FAQ
General Why can't I log to my Webio account? If you can't log to your Webio Account, try first to clear your internet browser cache and cookies or to log in from incognito window or a different internet browser (Make sure you are entering your ...
How to set multiple outbound schedules for the same campaign using the Group By feature
Overview The GROUP BY feature helps you separate your data upload into groups. The groups you create are based on a unique custom value that is common to multiple contacts (e.g. PostCode in the example below). So when you configure a campaign, you ...