Data Sharing - Third Parties

Data Sharing - Third Parties

Webio takes our data protection responsibilities very seriously.  We protect your data by ensuring it is secure and we manage your data in compliance with GDPR.  When necessary we do share data with carefully selected third parties, but before we do we ensure that they meet our security and privacy requirements.  Below is a list of third parties that we may share your data with and the reason that we would.

Area: Operational Services

Third Parties: Amazon Web Services (AWS)
Description: This is the infrastructure that Webio conversational middleware sits on, allowing your conversations to flow.
Data Shared: All data from within your Webio Organisation.
Purpose: Hosting Webio's Conversational Middleware 

Area: Data processors

Third parties: Sinch, Facebook, Google Dialogflow, Stripe, Viber, Typeform, WhatsApp, Sunshine Conversations (Smooch), Spreedly, Open Market (InfoBip), SiSense, 8*8.

Description: As Middleware we allow you to connect to third parties to provide an enriched conversation flow.  Dependent on the business process and the integrations you have configured, data may be shared with the third parties above.  In those instances where you have integrated your own accounts within these third parties to your Webio organisation, we advise you to check with your own legal and compliance departments prior to sharing personal data.
Data shared: Conversational data
Purpose: Enabling you to have conversations with your customers.

Below are some links you may find useful
  • AWS
      For clients on our EU instance this is hosted on Amazon in the EU.
      For clients on our UK instance this is hosted on Amazon in the UK.
  1. Sinch
      Sinch is one of our SMS Gateways, Sinch process the phone number and message content for SMS sent through them.  Their data centres are within the EU. 
  1. Open Market (InfoBip)
      Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security.
  1. SiSense - Webio uses SiSense to provide embedded analytics to our clients through the web application.  Analytics are hosted within the EU.
  • Dialogflow Enterprise Edition

            Dialogflow Enterprise Edition is the paid enterprise tier of Dialogflow provided under the Google Cloud Platform Terms of Service.  The free tier of Dialogflow (Dialogflow Standard Edition) is not             offered via the Google Cloud Platform Terms of Service and is provided under the Dialogflow Standard Edition Terms of Service.

  • Meta    (Messenger/WhatsApp)

Who provides WhatsApp services

If you live in the European Region you are supplied by WhatsApp Ireland Limited

If you live in the United Kingdom you are supplied by WhatsApp LLC

  • Stripe
  • Viber
  • Typeform
  1. Smooch

The customer data you run through your Webio Organisation is not shared with the third parties below.

Area: Sales/Business Development

Third parties: Zoho One, Typeform, Skype, Slack, GoToMeeting, Microsoft Teams
Description: These are tools our sales team use to manage our relationships with our clients
Data Shared: Client business data 
Purpose: Sales and Customer relationship management

Area: Customer Success

Third Parties: Zoho One, G Suite, Skype, Slack, GoToMeeting, Microsoft Teams
Description: These are tools we use to help us help you, when you need our support.
Data Shared: Business contact information and potentially client related personal data
Purpose: Customer support, Customer relationship management and Onboarding

Area: Marketing

Third Parties: Zoho One, Typeform, Hootsuite, Google Analytics
Description: Our Marketing team use the tools below to keep clients informed of what's new in the world of Webio.
Data Shared: Business contact information
Purpose: To target marketing campaigns at relevant audiences

Area: Productivity and Operations tools

Third Parties: G Suite, Zoho One, Skype, Slack, Microsoft Teams, Privacy Engine, Zoho One, Privacy Engine, Bit Defender, Manage Engine, Defence
Description: To ensure we are optimised in delivering results for you, we sometimes use productivity tools to enhance communication and share data internally.
Data Shared: Potentially client related personal data
Purpose: To manage daily operations and collaboration with necessary stakeholders

Area: Accounting

Third Parties: Xero
Description: Making sure we pay and get paid.
Data Disclosed: Financial data related to subscriptions, invoices and billing details
Purpose: Managing our accounting needs and meeting our legal requirements

    • Related Articles

    • Data Processing Overview

      Webio empowers users to create and manage their conversation journeys.  The data we process is dependant on the conversation design, the data imported and the data provided by the people in the conversation.   Overview Webio doesn't monitor the ...
    • Webio - Information Security and Data Protection

      Webio incorporates information security and data protection principles into everything we do. Below are some of the ways in which we put this into practice. Disaster Recovery and Business Continuity - Webio's disaster recovery plan is reviewed ...
    • Sharing Bots

      Sharing your Bots within your Webio organisation structure gives you flexibility to maintain and send bots to meet your business need.  Advisors can send Bots from within the conversation and colleagues can take responsibility for updating the Bots ...
    • Listening Steps To Gather Data

      Listening steps can be used to gather responses and store them in either Data fields or in Customer ID fields.  If you store the response as a Customer ID then that value will display in the conversation screen and in reports and webhooks where the ...
    • Insights

      Overview From the Insights hub you can access your insights for every aspect of Webio. Monitor your campaigns, messages, agent activity and more through insightful widgets. Full data export tables are also available. Types of Widgets When accessing ...