How to stop an ongoing campaign
If you'd like to stop an ongoing campaign from executing what was initially scheduled and put in place, you can click on the orange STOP! button on the Campaigns screen.
How to create a Quick Campaign
In order to create a Quick Campaign, start off by going into the Campaigns tab. From there, select Quick Campaign. Once you've reached the Quick Campaign screen, you'll see the following: There are a few things you'll need to fill out and define ...
Campaign not running
If you have uploaded a file but your campaign isn't running i.e. the campaign bar isn't turning green then here are a few pointers for you to check. Check that your file is named correctly. This needs to be identical to the name that was used on the ...
Self-Service Studio - Generate Campaign File
Overview The Generate Campaign screen l lets you segment your whole customers dataset and generate a customer targeted campaign file based on the range of values you specify in this panel's fields. Your campaign file will include: Customers' IDs ...
Each conversation has a validity period set by the campaign it is part of. This enables you to determine when to continue a conversation and when to start a new one. By default this is set to 24 hours but you can change this in your campaigns. ...
Creating a campaign
Before you start Once you have logged into your account, you will land on the Campaign view, if not click into Campaigns. You'll see any campaigns that are running or waiting to run for the current day. You can set up either inbound or outbound ...