Insights V2

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• Related Articles

• Insights

  Overview From the Insights screen you can access your insights for every aspect of Webio. Monitor your campaigns, messages, agent activity and more through insightful widgets. Full data export tables are also available. Types of Widgets When ...

• Webio FAQ

  General Why can't I log to my Webio account? If you can't log to your Webio Account, try first to clear your internet browser cache and cookies or to log in from incognito window or a different internet browser (Make sure you are entering your ...

• Agents Activity

  Overview The insights for the agent activity by hour are now available on your Insights tab. Agent Activity by Hour Agent Activity by Hour shows you agent activity throughout the day, allowing you to plan and manage resource. To take a look, navigate ...

• Self-Service Studio - View Records

  Overview In the View Records panel you have a complete overview of your debtors dataset. Also you can quickly check single customer information from here. Delete a customer record You can delete a customer record using the delete button Accessing ...

• Conversations screen elements

  Overview When you are on the Conversations screen and you select a queue, the list of conversations stored into it is displayed on the left side of the screen. Selected Conversation Once the queue is selected, clicking on a conversation cards will ...