Add a payment gateway

Add a payment gateway

Overview

Designed to optimise customer payments, Webio’s ‘Conversational Payments’ skill brings instant live payment requests and processing into customer conversations making it easier for agents to send customer payment links as they interact with customers via messaging.  Webio bots can be triggered by API, web app uploads or by agents from within the conversation screen.

How To Add Your PSP To Your Webio organisation.

To add a payment gateway to your Organization, from the integrations panel scroll down until you find 'Gateway' and click it.

 
Select the Gateway you wish to add from the drop down, if the one you want isn't there let us know and we'll add it to the "to-add" list. Depending on your Gateway selection fill in the information.   
Each Payment Service Provider has different requirements; typically this will be a username, password and a key. 
  1. Stripe you will need your private key.
  2. Cybersource you will need your username and transaction key
  3. Barclays ePDQ Extra Plus you will need your pspid, user ID and password
  4. Data Cash you will need your client and your password
Click 'Create'. 
You will now see your new PSP listed in your Organization integrations screens.
Please remember at this point the connection hasn't been verified, this will happen when you send your first test through.
If you want to activate other PSP on your Webio account, first contact support@webio.com and request the integration to be enabled.  Once that's complete you are able to add in your own payment gateways with ease.  We are adding new gateways all the time, however if the one you want isn't listed, let us know and we will add it in (typically a 3 week lead time).
Once your gateway configuration is complete, you will be able to configure Payment steps within your bots to accept conversational payments.

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