Webhook can be used to enrich bots inbound conversations with real-time account information or post back events for you to update your internal systems.
Some bots require data from your system in real-time. This can be used to enrich inbound conversations with account data, include real-time information within your conversation flows or post back events for you to update your internal systems. You can now configure multiple endpoints within your Webio organisation, choose which events each endpoint subscribes to and test those connections during the setup process.
How To Setup A Webhook
To identify the request as originating from Webio, first use the API to generate a JWT token. To configure a webhook for your Organization, from the integration panel scroll down until you find the 'Add Webhook' button and click it.
You should see the box below. Enter the Callback URL you want us to connect to and click which events you will subscribe to. A Callback URL is a URL provided by the receiving application, and acts as a destination for the webhook to send the event data.