Automate your follow-up message strategy with Webio's re-engager conditions. Available today is the Wait Until condition, enabling you to plot different journeys through a conversation if a response isn't received in the time you set. This can be used to send a follow up message and attempt to reengage, or to set different statuses or move to different queues. Further abilities will be released soon.
Wait Until can be used on any Listening or Intent Gathering step within your bot. If a response isn't received to these steps within the time you set, then the bot will progress down the alternative route you have configured.
Wait Until can't be used on steps that don't expect a response such as an information step.
You can add a Wait Until condition to any bot within your organisation. Wait until works within a bot, so once a conversation is passed across to a human agent, the conditions no longer apply.
Click into Bots and either create a new one or edit an existing one. Click Next to display your bot steps.
Select the Wait Until Conditions at the bottom of your steps.
Click Add Condition
Setup your condition by selecting Time Since Last (unanswered) Outbound. This is where the timer will start to count from, the time the last message was sent.
Select whether you want the time to be Minutes, Hours or Days.
Enter how much time you want to wait for in the Time Value as a number. This will be per the measure you set above, for example if you put 1 here this will either be 1 Minute, 1 Hour or 1 Day
In Go To Step, select the step within your bot that you want to progress to if no response is received in time. (You have to have built the steps before you can select them to move to).
Now select Add Condition.
Click Update Step, update your Bot and you are ready to go.
Update your campaign to ensure it is using the latest version of your bot.