Logical Branching - Adding a date comparison

Logical Branching - Adding a date comparison

Overview

Logical Branching Date Comparison (Between), verifies that the date provided by the customer falls between today's date and the cut-off date you set, allowing you to ensure the date provided during a conversation is within an acceptable range.

How to configure a date comparison

Start by adding an Entity Gathering or Listening Step, remember in what field you are storing the data, this is the name of the field you want us to store the response in. You will need this in the next step. 


Add the message you want to send to customers with your call to action for them to reply with the proposed date.
This needs to be in the format dd/mm/yyyy for Listening Step, for Entity Gathering the system will automatically convert the date in the required format. 
Now create your Logical Branch Step:

Select Logic from the Action block, then click ADD LOGIC.


From the Logic Block, select BEETWEEN and drop it onto the box.

Select the field name that you gathered through Listening or Entity Step.   
Select the branching condition: Date between
Select the field name from your Campaign File that you will be providing the end date in against each contact.


Set the route through your Bot from the Listening/Entity Gathering step, through the Logical Branch and beyond.  Don't forget your default Steps.

The most important part, create a Campaign that uses this bot and do a full test of all the routes through it.  Make sure your bot does exactly what you want it to.


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