Message Outcomes

Message Outcomes

When a message is sent through Webio you can view the message progress on the conversation screen and through reports. 

Message outcomes are:

0  - Delivered - The message has been delivered to the handset
1  - Invalid - This number is permanently invalid
2  - Unavailable - There is an issue with the mobile number or handset
3  - Network error - There is an issue with the network
5  - Expired - The message did not deliver within the validity period
6  - Invalid message structure - The message is expecting a custom value that isn't available. 
7  - Invalid contact structure - The contact doesn't have the expected data available.
9  - Overrun - The message was not sent before the schedule's end time. 
10 - Blocklisted - The message was sent as they were on your organisation blocklist
11 - Profanity - The message was blocked from being sent as content within it was identified as being a potential profanity
12 - Rejected - There was an issue with either the message or request
14 - Unconfirmed - The gateway or network have not confirmed the message has sent or delivered

    • Related Articles

    • Sending a message

      Quick Tip: Click into the conversation you want to reply to, type your message and click Send or hit enter. You are able to reply to a conversation by clicking into the conversation screen.  You can scroll through the queues you have access to and ...
    • Voice Messages - WhatsApp

      Webio now supports inbound Voice Messages within your WhatsApp conversations.  Customers can now send you voice messages, these will be displayed in your conversation screen and can be played directly from within the conversation or downloaded. 1) ...
    • Message User Stamp

      Quick Trick: Within conversation screen view the username against each outbound message sent. Managing customers conversations just became a lot easier. Within the conversation history you can now see which user sent each message and who is currently ...
    • SMS Length - Message Parts

      Quick Trick: A single SMS contains up to 160 standard characters, or 70 characters if any are non-standard.  Once you go over then each part of a multi-part message can contain up to 153 (GSM-7) or 67 (USC-2). When you send an SMS the network splits ...
    • Propensity Studio Launch

      Manage collections conversations like never before Know your customer conversation outcomes at the start of a conversation and deliver more personalised customer journeys, better business outcomes with fully compliant engagement baked in. Quick ...