Message User Stamp

Quick Trick: Within conversation screen view the username against each outbound message sent.

Managing customers conversations just became a lot easier.

Within the conversation history you can now see which user sent each message and who is currently assigned to each conversation.

The addition of the ‘Unassign Conversations’ functionality enables you to unassign yourself from a conversation, or if you are an Admin at the parent organisation level, to unassign any user from a conversation. Thus, giving users this ability to manually manage and free up conversations in queues so additional agents can work on them. 

For  example, the redistribution of already assigned conversations to a newly logged in users allows mangers to redistribute conversations and better manage conversation volumes to get agents engaging with customers faster.

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