Open conversations on a deleted queue

Open conversations on a deleted queue

If a queue is deleted and a customer replies late, the reply will be delivered but it will not show on a queue in the conversation screen (it will only show on the database) - but conversations can be shown if searched for on the search bar and also they will be showed on the reports.

To delete a queue and still have access to all the conversations without searching for it, it would be better to move all the conversations to another queue first and then delete the queue.
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