Propensity Studio Launch
Manage collections
conversations like
never before
Know your customer conversation outcomes at the start
of a conversation and deliver more personalised customer
journeys, better business outcomes with fully compliant
engagement baked in.
Quick Trick: Propensity is currently released to selected clients, if you want to get involved contact us at info@webio.com
Once Propensity Studio is activated on your organisation you will be able to activate campaigns to be assessed by the Propensity Studio, view Propensity outcomes within the conversation screen and see reporting and training in the Propensity Studio.
Activating Campaigns
To activate Propensity on a campaign, click into the edit screen and select the Propensity Model required.
Propensity Insights
Once activating on a campaign, any new conversation from that campaign will be assessed and labelled by the Propensity Studio. You will be able to see this against the conversation in the Conversation screen.
Propensity Studio
View the labels and what they mean.
See the types of content that is being categorised.
Related Articles
Self-Service Studio - Overview
Self-Service Studio it's a portal that empowers your customer to make payments, set up arrangements or make a promise to pay. Organizations can generate campaigns files, that contain unique urls, that when clicked by customers in their SMS, Messaging ...Self-Service Studio - Settings
Overview Self-Service Studio allows you to configure the settings of your customer portal. Configure ID&V Choose what information the customer has to provide when logging in to their personal area. Enable or disable Promise to Pay and Payment Plans ...Self-Service Studio - View Records
Overview In the View Records panel you have a complete overview of your debtors dataset. Also you can quickly check single customer information from here. Delete a customer record You can delete a customer record using the delete button Accessing ...Self-Service Studio - Import Records
Overview Through the Import Records section you can: Upload new dataset or update existing one; download sample and template files; export your current whole customer records. Check file history uploads and also create an export file for each of the ...Self-Service Studio - Generate Campaign File
Overview The Generate Campaign screen l lets you segment your whole customers dataset and generate a customer targeted campaign file based on the range of values you specify in this panel's fields. Your campaign file will include: Customers' IDs ...