Sending a message

Sending a message

Quick Tip: Click into the conversation you want to reply to, type your message and click Send or hit enter.

You are able to reply to a conversation by clicking into the conversation screen.  You can scroll through the queues you have access to and view any conversations that are unassigned or assigned to you. 

If you are viewing conversations from a child org, you will be able to see all conversations.

To reply to a conversation:

Step 1
Click into the Conversations screen.  Conversations that are highlighted in bold with a solid orange box, mean that the last reply was from the customer.  Those that have a hollow box were last replied to by a Webio user (this can be either be a human or a bot).


Step 2
Click into the message send box and type the reply you wish to send.  Then click SEND or press Enter.


Step 3
Your message has now been sent and will appear in the conversation history.  Your username is stamped against the message along with the time and delivery status.  Once you have sent a message the conversation will move to the bottom of the queue.





    • Related Articles

    • Sharing Bots

      Sharing your Bots within your Webio organisation structure gives you flexibility to maintain and send bots to meet your business need.  Advisors can send Bots from within the conversation and colleagues can take responsibility for updating the Bots ...

    • SMS Length - Message Parts

      Quick Trick: A single SMS contains up to 160 standard characters, or 70 characters if any are non-standard. Once you go over then each part of a multi-part message can contain up to 153 (GSM-7) or 67 (USC-2). When you send an SMS the network splits ...

    • Conversations Screen

      Overview Easily control your customers' conversations flows thanks to Webio's Conversation Screen. From here you can: Navigate through your customers' conversations and intervene when necessary. Download conversations transcripts. Send Attachments ...

    • Webio Conversations - Sending Attachments And PDF Links

      Conversations often require documents to be sent to customers to ensure they receive the required information.  From your conversation screen you can now add attachments to be sent with your messages across WhatsApp.   Quick Trick: Click the paper ...

    • Message Outcomes

      When a message is sent through Webio you can view the message progress on the conversation screen and through reports.  Message outcomes are: 0  - Delivered - The message has been delivered to the handset 1  - Invalid - This number is permanently ...