Sending attachments on Webchat

Sending attachments on Webchat

Overview

From the Conversations screen, you can add attachments to be sent in conversations taking place across Webchat channels. As a platform user, you also have the ability to view inbound attachments sent to you by your webchat widget users.  

Warning
Please note:
  • Attachments cannot be sent in campaigns
  • Attachments cannot be built into automated bot responses
  • Only available for Conversation screen on https://newapp.webio.com/

How to send images and PDFs attachments

Idea
Quick Trick: Click the paper clip, select your file, click ATTACH FILE, type your message and hit send.

1) From within your conversation click the blue paperclip in the chat widget at the bottom of the screen.



2) Drop or click to upload a local file (PNG, JPG, JPEG, or PDF) then click ATTACH.



2) You will now see the attachment name next to the paper clip.  Type your message in the free type box and message&attachment is now ready to be sent.



3) Press the Enter key or the blue Send button to send the message along with the attachment. The recipient can click on the attachment to view it. 


Info

Need to delete the attachment before you send? 

1) Click the orange bar with the attachment name.


2) Click on CANCEL and the attachment will be removed.


How to view inbound attachments 

Webchat widget end users can now send inbound attachments by clicking on the attachment widget icon. They can select the file they wish to send (PNG, JPG, JPEG, or PDF), click on SEND FILE, and send it within the conversation. 


 

     

These attachments will appear on the Conversation screen. As a Webio user, you can click on them (Via conversation screen) to open and view them in a new browser window.



    • Related Articles

    • Sending attachments on Whatsapp

      Overview Conversations often require documents to be sent to customers to ensure they receive the required information. From your conversation screen you can add attachments to be sent with your messages across WhatsApp. Please note: Attachments ...

    • Text Formatting on Webchat

      Overview This article describes how to use the text formatting to enhance your customer webchat experience. This feature allows you to customize your messages text with different styles, such as bold, italic, strikethrough, and more. You can also ...

    • Conversations screen overview

      Overview Thanks to the conversations screen, you and your team can easily keep track, organise and interact with the conversations that are taking place with your contacts. From here you can: Monitor all your conversations and take action when ...

    • Webio FAQ

      General Why can't I log to my Webio account? If you can't log to your Webio Account, try first to clear your internet browser cache and cookies or to log in from incognito window or a different internet browser (Make sure you are entering your ...

    • How to create an Inbound Campaign

      Overview Set up a chat widget for your website, or simply provide your customers with a channel (SMS, WhatsApp, Messenger or Viber) they can reach out. Thanks to Inbound Campaigns, your Bots can greet visitors, answer questions, and guide them ...