Setting up your channel ids

Setting up your channel ids

Before creating a bot you need to set up the channelid that the bot will be sent from.  

This will be dictated by the channel you want to create your bot for.  

For messenger this will be your page name, for SMS you can choose either a longcode (think mobile number) or a brand name.  
Step 1


Step 2


Step 3

Step 4 (SMS)


Step 4 (Messenger) Login to Facebook

You must be an admin of your facebook page to add to Webio



Step 5 (Messenger)

Select the page you want to add to Webio and click Create Channel.




Log into https://app.webio.com/login now to add your channelid
* For SMS channelid is limited to 11 characters.
* If you require additional longcodes contact support@webio.com
* Messenger channelids require you to link your facebook account with the Webio platform, you can then choose from the pages you have available.






    • Related Articles

    • Setting A Conversation Status

      Set a status either from within the conversation pane, by clicking on the 3 dots in the left hand view, clicking set status then selecting the status you want or alternatively have a bot set the status as required through using a Set Status step type ...
    • Queue Management - Setting Access and Assignment

      Webio has updated the way that Queues can be configured, giving you, as a user greater control over who can access queues and which roles conversations will be assigned to. Quick Trick: Go into Queues, add in any organisations that you want to have ...
    • Webio Reporting

      Webio provides you with a selection of exports and MI reports to allow you to audit and understand your conversations.   Quick Trick - To access Reports, log in, click reports and then select the report you wish to run. Below you can see details of ...
    • Adding payment gateways to your Organisation

      Webio now provides Spreedly integration, allowing you to use your bots to accept payments over 120 different payment gateways.  The sensitive card data is tokenised and stored by Spreedly, never touching the Webio platform, allowing you peace of mind ...
    • Webio Webhook - What it does

      Using Webio's webhook you can configure your endpoints within your Webio organisation to post or retrieve data. Identifying the request is from us To identify the request as originating from Webio, first use the API to generate a JWT token.  Haven't ...