Setting up your channel ids
Before creating a bot you need to set up the channelid that the bot will be sent from.
This will be dictated by the channel you want to create your bot for.
For messenger this will be your page name, for SMS you can choose either a longcode (think mobile number) or a brand name.
Step 4 (SMS)
Step 4 (Messenger) Login to Facebook
You must be an admin of your facebook page to add to Webio
Step 5 (Messenger)
Select the page you want to add to Webio and click Create Channel.
* For SMS channelid is limited to 11 characters.
* If you require additional longcodes contact email@example.com
* Messenger channelids require you to link your facebook account with the Webio platform, you can then choose from the pages you have available.
Setting A Conversation Status
Set a status either from within the conversation pane, by clicking on the 3 dots in the left hand view, clicking set status then selecting the status you want or alternatively have a bot set the status as required through using a Set Status step type ...
Queue Management - Setting Access and Assignment
Webio has updated the way that Queues can be configured, giving you, as a user greater control over who can access queues and which roles conversations will be assigned to. Quick Trick: Go into Queues, add in any organisations that you want to have ...
Updating a sender id
Sender ids are set within each bot from the ids available to your organisation. To update a sender id, click into to bot and select the required id from the drop down user the sent from box. Update your bot and then update any campaign that uses ...
Webio provides you with a selection of exports and MI reports to allow you to audit and understand your conversations. Quick Trick - To access Reports, log in, click reports and then select the report you wish to run. Report names explained. ...
Your Webio Blocklist
Quick trick: Click into organisations, scroll down to Blocklist, click ADD BLOCKLIST, enter the channelid you wish to block (remember phone numbers need to be in the international format without the leading zero), select the channel type, select the ...