SMS Sender IDs - Long codes, short codes and Brand Names

SMS Sender IDs - Long codes, short codes and Brand Names

Overview

The Sender ID it is set within each Bot from the IDs available to your Organization. Before creating a Bot you will have to set up the Sender IDs that the Bot will be sent from.

                                                                       

This will be dictated by the channel you want to create your bot for. For SMS you can choose either a long code (i.e. a mobile number), short code or a brand name. 

Warning
N.B. for SMS you can choose
  • Long Code – Standard 10-digit number, supports two-way messaging.
  • Short Code – 5- or 6-digit number, allows two-way communication.
  • Alphanumeric Sender ID (Brand Name) – Shows a brand name instead of a number, but is one-way only (recipients cannot reply).
To get long or short codes added to your organization please email support@webio.com,  for brand names,  simply follow the procedure explained below.

How to configure a Sender Brand Name 

  1. Click SETTINGS, click EDIT on the desired Organization
  2. Go to General
  3. Scroll down until you see CHANNELS


  1. Select SMS 
  2. Select NEW
  3. Fill in Channel Address (Name appearing on your customer headset) and Description (Name appearing in the SENT TO field when configuring a bot.
  4. Click SUBMIT


New Brand Name listed 
New Brand Name Channel Description Selectable From Bot Configuration Screen

How to edit or delete sender IDs

To edit or delete any sender IDs, please use the available options on the Org screen.



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