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• Related Articles

• How To De-Duplicate Your Campaign's Imported Data

  When creating a Campaign, the 'Duplicate by' feature lets you remove duplicate data and ensures you only start the conversations you want. You can do this on any field, and we will only import the first instance of the value we get to but won't ...

• Automatic Rate Per Minute (RPM)

  Quick Trick: Switch on Auto RPM for your campaign.  Your campaign rate will then be set automatically at a rate that will spread your send across the available time window. You can now use our Automatic Rate Per Minute to calculate the rate your ...

• Whatsapp Templates

  Overview When you or your bot are engaging in a conversation through WhatsApp channels, you will have to use a message templates to start a new conversation. Please note that the validity of a Whatsapp message is 24 hours. If you want to re-engage in ...

• Text Formatting on Webchat

  Overview This article describes how to use the text formatting to enhance your customer webchat experience. This feature allows you to customize your messages text with different styles, such as bold, italic, strikethrough, and more. You can also ...

• WhatsApp Conversation Validity

  WhatsApp Message Templates must be used to start a conversation or to send a reply 24 hours after the last message from the user.  If you attempt to send a standard message (not a pre-approved template), this will be refused by WhatsApp.  If you are ...