Typeform Conversations - Reopen on submission
When a Conversational Form is submitted to a conversation that has already been closed, the conversation will now reopen.
Using the Webio integration with Typeform, you can add the power of conversational forms to your automated and agent conversations.
Following the initial release we received feedback that users really wanted conversations to be reopened once a Typeform response was received. This was approved for development and has now been released.
When a Typeform response is submitted as part of a Webio conversation, the system will check to see if the conversation has been closed and if it has, it will reopen it.
If you have this as part of an ongoing bot, the bot will still continue through the steps as usual.
WebioPay - Conversational Payments
Designed to optimise customer payments, Webio’s ‘Conversational Payments’ skill brings instant live payment requests and processing into customer conversations making it easier for agents to send customer payment links as they interact with customers ...
Unable to view conversations in my queue
If you are unable to view conversations within a queue that you have access to, try shutting down your browser and re-logging into the system.
Quick tricks: Go into conversations, click on the conversation you want, press download button, open PDF of transcript. There are many reasons why you might require a transcript of a conversation. You can export a PDF of a specific conversation from ...
Quick Trick: Click into conversation, press 3 dots to preview and select Unassign Conversation. When a conversation has been assigned to a user, other users within the same organisation can't see the conversation. This prevents duplication of work. ...
Webio Conversations - Sending Attachments And PDF Links
Conversations often require documents to be sent to customers to ensure they receive the required information. From your conversation screen you can now add attachments to be sent with your messages across WhatsApp. Quick Trick: Click the paper ...