Unable to view conversations in my queue

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• Inactive Queues

  Quick Trick: Toggle the queue to inactive within the queue screen to prevent users and bots being able to move conversations into that queue. Users cannot move conversations into an inactive queue from the conversations screen. Trying to do this will ...

• Sending a message

  Quick Tip: Click into the conversation you want to reply to, type your message and click Send or hit enter. You are able to reply to a conversation by clicking into the conversation screen.  You can scroll through the queues you have access to and ...