Unable to view conversations in my queue
If you are unable to view conversations within a queue that you have access to, try shutting down your browser and re-logging into the system.
Open conversations on a deleted queue
If a queue is deleted and a customer replies late, the reply will be delivered but it will not show on a queue in the conversation screen (it will only show on the database) - but conversations can be shown if searched for on the search bar and also ...
Queue Settings and Behaviour
You can set your queue settings, by clicking into Queues, then clicking into the queue you want to edit. Assignment Rules If you are a user of the Organisation that owns the queue you will see all conversations regardless of who they are assigned ...
Adding A Queue
Quick Tricks - click on queues, select CREATE QUEUE, enter a queue name, assign teams (organisations), select the assignment and log out behaviour and click CREATE QUEUE. Queues allow you to manage your team's workload. You can create as many queues ...
Quick tricks: Go into conversations, click on the conversation you want, press download button, open PDF of transcript. There are many reasons why you might require a transcript of a conversation. You can export a PDF of a specific conversation from ...
Quick Trick: Click into conversation, press 3 dots to preview and select Unassign Conversation. When a conversation has been assigned to a user, other users within the same organisation can't see the conversation. This prevents duplication of work. ...