Unknown error creating or editing a campaign
To create a campaign or edit an exiting one, the file that needs to be uploaded has to contain data.
In case of an empty file or a file that contains only headers, an error will occur when moving to "Define Field Mappings. Since our system is not able to preview the data because the file did not contained any data other than the headers, the user cannot go forward with the campaign setup.
This happens to prevent the user from uploading the wrong file, this error is generated and the user cannot go forward with the campaign setup.
This can also happen if the file is corrupted.
How to create a Quick Campaign
In order to create a Quick Campaign, start off by going into the Campaigns tab. From there, select Quick Campaign. Once you've reached the Quick Campaign screen, you'll see the following: There are a few things you'll need to fill out and define ...
Quick Trick: Click into a live campaign, slide the rate bar to alter the speed, edit the end time or pause/resume the campaign. Step 1 To alter a live campaign click into Campaigns on the left hand pane. If you don't have campaigns speak to your ...
Creating a campaign
Before you start Once you have logged into your account, you will land on the Campaign view, if not click into Campaigns. You'll see any campaigns that are running or waiting to run for the current day. You can set up either inbound or outbound ...
How to stop an ongoing campaign
Fantastic question! If you'd like to stop an ongoing campaign from executing what was initially scheduled and put in place, you can click on the orange STOP! button on the Campaigns screen.
Campaign not running
If you have uploaded a file but your campaign isn't running i.e. the campaign bar isn't turning green then here are a few pointers for you to check. Check that your file is named correctly. This needs to be identical to the name that was used on the ...