Unknown error creating or editing a campaign

Unknown error creating or editing a campaign

To create a campaign or edit an exiting one, the file that needs to be uploaded has to contain data.
In case of an empty file or a file that contains only headers, an error will occur when moving to "Define Field Mappings. Since our system is not able to preview the data because the file did not contained any data other than the headers, the user cannot go forward with the campaign setup.


This happens to prevent the user from uploading the wrong file, this error is generated and the user cannot go forward with the campaign setup.
This can also happen if the file is corrupted.
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