Updating a sender id

Updating a sender id

Sender ids are set within each bot from the ids available to your organisation.  To update a sender id, click into to bot and select the required id from the drop down user the sent from box.  Update your bot and then update any campaign that uses the bot.

Before updating your bots you need to have the channel ID setup within your organisation.  For brand names you can add this in the Organisation Screen.  For other types of id contact your organisation admin or support@webio.com.



Login to your account and click into Bots.  Click the pencil next to the bot you want to update.
Bot list
Select the new id you want to send from the Sent From drop down.  
Bot details screen
Click Next.  This will take you through to the bot steps, if you have no other changes to make click UPDATE YOUR BOT.
Bot steps screen
Finally remember to update any campaigns that use this bot so they use the latest version.  To do this click into Campaigns, then select List.  Select the pencil next to the campaign you want to edit. 



Click UPDATE CAMPAIGN.  Your new sender id will now be used for all conversations from this point. 
Edit campaign screen







    • Related Articles

    • Sharing Bots

      Sharing your Bots within your Webio organisation structure gives you flexibility to maintain and send bots to meet your business need.  Advisors can send Bots from within the conversation and colleagues can take responsibility for updating the Bots ...
    • Creating Simple Bots

      The simplest bot you can create is a one step information bot.  This will send a message to the recipient. Click into Bots If you can't see Bots speak to your administrator about your access level Click CREATE BOT Fill in the detail and click NEXT ...
    • Using webhooks within your bots

      Webhooks allow you to use real time information within your Webio bots.  This can be used to provide up to date information within the conversation or to configure logic decisions within your bot based on information provided from your internal ...
    • Layer automation onto your bots with re-engager conditions

      Quick Trick: Click on Bots, edit or create, and next.  Under your steps you will see the Wait Until condition.  Select and then set up as many conditions as you need.  Fill in the Time to wait, which step to progress to if a response isn't received ...
    • Versioning of Bots

      Quick Trick:  Click into edit your Bot, select version, click REVERT TO VERSION You can quickly and easily revert to previous versions of your bots. Step 1 Click the edit icon (pen) next to the Bot you wish to view/alter version history for.  At the ...