Updating a sender id

Updating a sender id

Sender ids are set within each bot from the ids available to your organisation.  To update a sender id, click into to bot and select the required id from the drop down user the sent from box.  Update your bot and then update any campaign that uses the bot.

Before updating your bots you need to have the channel ID setup within your organisation.  For brand names you can add this in the Organisation Screen.  For other types of id contact your organisation admin or support@webio.com.

Login to your account and click into Bots.  Click the pencil next to the bot you want to update.
Bot list
Select the new id you want to send from the Sent From drop down.  
Bot details screen
Click Next.  This will take you through to the bot steps, if you have no other changes to make click UPDATE YOUR BOT.
Bot steps screen
Finally remember to update any campaigns that use this bot so they use the latest version.  To do this click into Campaigns, then select List.  Select the pencil next to the campaign you want to edit. 

Click UPDATE CAMPAIGN.  Your new sender id will now be used for all conversations from this point. 
Edit campaign screen

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