Voice Messages - WhatsApp
Webio now supports inbound Voice Messages within your WhatsApp conversations. Customers can now send you voice messages, these will be displayed in your conversation screen and can be played directly from within the conversation or downloaded.
1) Voice messages will display in the conversation screen.
2) To download, click into the dots and select download.
WhatsApp Conversation Validity
WhatsApp Message Templates must be used to start a conversation or to send a reply 24 hours after the last message from the user. If you attempt to send a standard message (not a pre-approved template), this will be refused by WhatsApp. If you are ...
Webio Conversations - Sending Attachments And PDF Links
Conversations often require documents to be sent to customers to ensure they receive the required information. From your conversation screen you can now add attachments to be sent with your messages across WhatsApp. Quick Trick: Click the paper ...
SMS Length - Message Parts
Quick Trick: A single SMS contains up to 160 standard characters, or 70 characters if any are non-standard. Once you go over then each part of a multi-part message can contain up to 153 (GSM-7) or 67 (USC-2). When you send an SMS the network splits ...
When a message is sent through Webio you can view the message progress on the conversation screen and through reports. Message outcomes are: 0 - Delivered - The message has been delivered to the handset 1 - Invalid - This number is permanently ...
Sending a message
Quick Tip: Click into the conversation you want to reply to, type your message and click Send or hit enter. You are able to reply to a conversation by clicking into the conversation screen. You can scroll through the queues you have access to and ...