Smart Phrases Settings

Smart Phrases Settings

Overview

When the conversation is handled manually, the Smart Phrases feature gives you the ability to quickly recall pre-set phrases by simply typing a few keywords into the conversation widget. It is then possible to quickly edit the Smart Phrases before sending them into conversation.

You can configure Smart Phrases to be used on the Conversations Screen, from the Organizations Screen.

How to configure Smart Phrases

To set up a new smart phrase, from the ORGANIZATIONS panel, select the relevant organization (EDIT) and then click on the SMART PHRASES section.

Type your phrase in the 'ADD SMART PHRASES' field, then click 'ADD'. Remember that these phrases can be edited within the conversation screen before being sent. Repeat the process to add additional phrases.


Use the 'EDIT' and 'REMOVE' buttons to apply further changes to your set of smart phrases.


Before using Smart Phrases on the conversation screen, make sure Smart Phrases is set to on. (Settings>Organization>General)



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