How to integrate a DialogFlow agent

How to integrate a DialogFlow agent

Overview

Dialogflow agents use natural language understanding to return intents.  When used as part of your Webio Conversational Middleware solution they allow your bots to manage conversations with natural fluency, allowing a conversational tone that will improve the efficiency and effectiveness of your bots.  Before integrating your Dialogflow Agent you will have to generate a JSON key Dialogflow V2 Setup (webio.com)

Configure the DialogFlow integration  

To integrate your Organization with your DialogFlow agent:
  1. Navigate to Settings>Organizations                                                                             
  2. Select the organization for which you are creating an integration and click "Edit".
  3. Navigate to "Integrations"
  4. Select DialogFlow V2
  5. Update the description 
  6. Paste the entire key into the JSON Authentication Key and click 'Create' 


Your agent can now be used with a Global Intents step (New Web App) or with an Intent Gathering V2 (Old Web App) 

Where to find the agent's Intents?

To see your Dialogflow Agent and its intents,
  1. Navigate to Bots, and create a new or edit an existing Bot.
  2. Navigate to "Action" on the left hand side and select Global Intents then select "DialogFlow" as engine.
  3. Under Bot choose the description you set. 
The intents from your DialogFlow agent will appear.  Set the step against each one you want the bot to progress to if the intent is returned. 



If you find the intents aren't being returned as expected, go into DialogFlow and train your bot by selecting training and then choosing the correct intent for the phrases it has matched incorrectly. 
 
Check here if you want to learn more about Dialogflow. 
If you are a Webio Employee please use the following link Dialogflow Deep Dive - Learn - Zoho Learn.


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