Self-Service Studio - Overview
Self-Service Studio it's a portal that empowers your customer to make payments, set up arrangements or make a promise to pay.
Organizations can generate campaigns files, that contain unique urls, that when clicked by customers in their SMS, Messaging or eMail, will bring them to a personalised portal where they can manage their financial situation.
It provides the seamless way for Organizations and Customers to orchestrate financial reconciliation.
Organizations can access Self-Service Studio using any Webio account that has been given access.
- Upload new customers' datasets and update existing ones.
- Segment the dataset and generate campaign files containing:
- Customers’ IDs
- Names
- Phone numbers
- Self-Service Studio personal area access unique URLs
- Send the campaign files through Webio.com
- Review customer’s transaction histories, promises to pay and payment plans requests.
- Customise the portal appearance and the payment gateway settings.
- Build forms using Webio's Forms (Feature yet to be released)
Customers can access their Self-Service Studio personal area through their unique URLs and the ID&V process.
From there they can:
- Review their accounts balance, incoming payments and transactions history.
- Perform payments.
- Make promises to pay.
- Choose between three possible payment plans.
To access Self-Service Studio please contact support@webio.com
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