Webio Support is available Monday - Friday 9am - 5pm
Here you can search articles, post in the community or log a ticket with support.
You can also contact us:
Phone us 02033559718
When you contact us, it will speed things up if you let us know:
Your username and organisation
The name of any relevant bots, campaigns or reports
A description of what is happening
When things started happening and if it is still occurring
Whether it is impacting just one user or all
The impact it is having on you and your business
Webio has 3 classifications for support incidents, this helps everyone to know quickly how an incident Is being
treated and what attention is being given to it.
P1 - The system is down and users are unable to initiate or continue conversations. Webio will dedicate a resource
24/7 (both inside and outside of core hours) until resolved. Priority always
P2 - Client specific
issues. Webio and client will dedicate
resource within core support hours until resolved. Priority High or Medium
P3 - Client specific issues that have minimal impact on
conversations. Webio and client will
work on within standard business hours. Priority Low
If you want further details on your agreed Service Level Agreement response and resolution times please contact us.
Logging into Webio for the first time
Once your user account has been created you will receive an email with a link to set your password. If the email hasn't been received, check in your junk folder. Clicking on the link will let you create your own password and ensure it meets the ...
Webio - Information Security and Data Protection
Webio incorporates information security and data protection principles into everything we do. Below are some of the ways in which we put this into practice. Disaster Recovery and Business Continuity - Webio's disaster recovery plan is reviewed ...
Quick trick: click into organisations, scroll down to Webhooks, click create Webhook, enter the callback URL, select the events you want to subscribe to and click create. Some bots require data from your system in real-time. This can be used to ...
Webio provides you with a selection of exports and MI reports to allow you to audit and understand your conversations. Quick Trick - To access Reports, log in, click reports and then select the report you wish to run. Below you can see details of ...
Logging in to Webio
Quick Tip: go to https://app.webio.com/, enter your username and password, click login To login to Webio, you must first have a Webio user account. If you do not have one, contact your Webio administrator. If your organisation doesn't use Webio ...