WhatsApp Conversation Validity
WhatsApp Message Templates must be used to start a conversation or to send a reply 24 hours after the last message from the user. If you attempt to send a standard message (not a pre-approved template), this will be refused by WhatsApp.
If you are receiving an error message, check that you are still within the conversation validity period. This is 24 hours from the last customer message. You can check this by looking for the the time and date stamp on the last message shown down the left hand side of the conversation pane. Messages sent from Webio are shown on the right hand side.
Error message, rejection
If not then you will need to send a pre-approved template message to start a new conversation. You can do this by sending a bot to reengage with the customer. The bot must have one of your pre-approved templates as the first message step. This can be select with the orange Bot button by your SEND option.
Voice Messages - WhatsApp
Webio now supports inbound Voice Messages within your WhatsApp conversations. Customers can now send you voice messages, these will be displayed in your conversation screen and can be played directly from within the conversation or downloaded. 1) ...
Setting A Conversation Status
Set a status either from within the conversation pane, by clicking on the 3 dots in the left hand view, clicking set status then selecting the status you want or alternatively have a bot set the status as required through using a Set Status step type ...
Webio Conversations - Sending Attachments And PDF Links
Conversations often require documents to be sent to customers to ensure they receive the required information. From your conversation screen you can now add attachments to be sent with your messages across WhatsApp. Quick Trick: Click the paper ...
Quick tricks: Go into conversations, click on the conversation you want, press download button, open PDF of transcript. There are many reasons why you might require a transcript of a conversation. You can export a PDF of a specific conversation from ...
Taking over a Bot conversation
Quick Trick: Click into the conversation, click intervene. When a conversation is being managed by a bot, users are not able to reply. There are times however when you know best and want to be in control of the conversation. Webio now allows you to ...