Your Webio Blocklist
Overview
Webio blocklist contains phone numbers or other channel identifiers that have replied Stop as well as those you have manually added to the blocklist from the organisation screen. When a Stop response is received from a number, this number is automatically added to your blocklist as a permanent block against your Webio organisation. This means any time you try to send a message to the number, the system will not send it. The message will be shown in error on the conversation screen and appear in the Failed Communication Report.
Quick trick: Click into organisations, go to Blocklist, click ADD, enter the channel ID you wish to block (remember phone numbers need to be in the international format without the leading zero), select the channel type, select the end date on the calendar or click Permanent. Click submit. When a STOP response is received from a number, this will automatically be added to your blocklist.
How to add numbers to the blocklist
Being able to manage your Blocklist via the front end allows you to control which contacts are on the Blocklist with ease. Any user that has access to the Organisations screen can Add, Search and Delete from the Blocklist.
If you can't see Organisations contact your system administrator and request to alter your role profile.
Adding a Channel ID
1) Click into Settings>Organisations>Edit>Blocklist>ADD.
On the Classic Web App - Click into Organisations and scroll down until you see Blocklist then click ADD BLOCKLIST
2) Click ADD, a pop up will appear
Classic Web App view
3) Enter the Channel ID you wish to add to the Blocklist. For phone numbers these must be in the international format without the leading zero e.g. for a UK mobile number it would start 447. Select the Channel type and then either click into the End Date and select the appropriate date from the calendar or alternatively select Permanent. Click Submit.
Your Channel ID is now added to your Blocklist and you will no longer be able to send them messages via outbound campaigns or the conversation screen.
Searching the Blocklist
Enter the Channel ID you want to search for, click the relevant Channel Type. The system will display all matching records. You can EDIT and DELETE as required.
If your record doesn't show make sure you have entered it in the correct format.
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