Bots
Global Intents
Overview Global Intents Steps add the benefit of Natural Language Understanding to your bots and conversations. Global Intents, allows the Bot to use the intent recognition mechanism, identify what intent the customer expresses and use it to progress ...
How to create outbound Bots
Overview The simplest Bot you can create is an Outbound one step Information Bot. This will send a message to the recipient and move to the next step. The documentation below describes the process of building Bots on our new Web App. If you are ...
Entity Gathering step
Overview Thanks to Webio's Entity Gathering, your Bot is able to identify and collect a piece of information gathered from an inbound message such as a: Phone Number Dates Person Name Numerical Value Post Code Amount Of Money The gathered information ...
Knowledge Base Ingestion and FAQ step
Overview KB Ingestion And FAQ Step are currently released to selected clients, get in touch with us at info@webio.com if you want to get involved Using Webio's Knowledge Base Ingestion and Webio's FAQ step, you can simplify the process of creating ...
How to add custom fields names
Overview When you build the Campaign File, it is sufficient to define custom field names (the column headers of your campaign file) and organize the custom values (Custom Value) of the contact in different columns but on the same row where the ...
WebioFlow Intents
Overview WebioFlow pre-trained intents provide your Bot with the ability to identify your customers' intentions, in particular requests related to the Credit & Collection environment (Payments, payment promises, etc.) and positive and negative ...
Logical Branching - Adding a date comparison
Overview Logical Branching Date Comparison (Between), verifies that the date provided by the customer falls between today's date and the cut-off date you set, allowing you to ensure the date provided during a conversation is within an acceptable ...
Logical Branching
Overview Logical Branch steps allow you to configure a path through a bot based on the time of day, day of the week, number of connected agents, or customer input. In addition, using Logical Branch, you can compare values collected from the customer ...
Wait Until Condition
Overview Automate your follow-up strategy with Webio's re-engager feature. If a response is not received within the set time, Wait Until Condition allows you to configure a different path for your Bot. You can, for example, send a follow-up message ...
How to build an Inbound Bot
Overview An inbound bot collects the channel ID from which the contact's message is sent, and uses it to send messages back. Once the customer's inbound message is received, to continue the conversation, you must necessarily use a Listening, or a ...
Logical Branch - Active Agents
Overview After a conversation enters a queue, using a Logical Branch step, you can route the conversation based on the number of Agents that are active on that queue at the moment that the conversations happening. Please note that the system is ...