Campaigns
Edit a campaign
Overview Whenever you make changes to a bot used by a campaign and want its latest changes to take effect on the campaign, or whenever you want to change the settings of an existing campaign (such as the timing of importing campaign files or the ...
How to activate a Daily Campaign - (Uploading data to a Daily Campaign)
Overview Once it is configured, the daily campaign will appear on the Webio Campaigns screen. Find it using the search bar then easily upload your contacts' data to activate it. Remember! Each time you create a daily campaign, you upload a template ...
How to create an Inbound Campaign
Overview Set up a chat widget for your website, or simply provide your customers with a channel (SMS, WhatsApp, Messenger or Viber) they can reach out. Thanks to Inbound Campaigns, your Bots can greet visitors, answer questions, and guide them ...
How to create an Outbound Campaign
Overview Webio's Campaigns screen simplifies the way you manage your bots' schedules. It allows you to send bots to your contacts allowing you to configure inbound or outbound campaigns. Outbound campaigns can be set to go as: Once Off campaign - you ...
How to set multiple outbound schedules for the same campaign using the Group By feature
Overview The GROUP BY feature helps you separate your data upload into groups. The groups you create are based on a unique custom value that is common to multiple contacts (e.g. PostCode in the example below). So when you configure a campaign, you ...
How to de-duplicate your Campaign's imported data
Overview When you create a campaign and upload the template file, the 'Duplicate by' feature allows you to de-duplicate redundant data, eliminating additional copies of the same information. How to De-duplicate your imported data De-duplication can ...
How to stop an ongoing campaign
Overview The Campaigns Stop feature allows you to suspend the ongoing schedules from executing what was initially scheduled and put in place. How to STOP all the campaigns? To stop all campaigns and their schedules, click the STOP button when you're ...
How to create a Quick Campaign
Overview The Quick Campaign feature allows you to send a simple SMS to your contacts, without the need to create a bot first. This is very useful when you're in a hurry and don't need your contact to interact with an automated conversation. How to ...
Campaign Validity
Overview Each conversation has a validity period set by the campaign it is part of. This enables you to determine when to continue a conversation and when to start a new one. By default this is set to 24 hours but you can change this in your ...