General
Loaded Volume Visual
Click into Dashboard and scroll to the Loaded Volume Report on the Daily Dashboard. Click on Dashboards. This should default to Daily but if not click Daily. Dashboard viewScroll down the page to view the Daily Loaded Volumes. Copy of visualHere you ...
Daily Data Export Report - Receive It Your Way
You can now retrieve your Daily Data Export via the API, have it delivered to Webio's SFTP for you to retrieve or download it via the WebApp. The Daily Data Export is a daily export of all inbound and outbound messages from your Webio ...
Webio Support
Webio Support is available Monday - Friday 9am - 5pm We have lots of articles available to assist you, go to https://knowledge.webio.com/portal/home Here you can search articles, post in the community or log a ticket with support. You can also ...
SMS Length - Message Parts
Quick Trick: A single SMS contains up to 160 standard characters, or 70 characters if any are non-standard. Once you go over then each part of a multi-part message can contain up to 153 (GSM-7) or 67 (USC-2). When you send an SMS the network splits ...
Adding a chat widget to your website
To allow customers to contact you on your website and then continue that conversation across messenger you can configure the Messenger chat widget. To do this you need to add the messenger widget code to your website. 1) An admin of your Facebook ...
Versioning of Bots
Quick Trick: Click into edit your Bot, select version, click REVERT TO VERSION You can quickly and easily revert to previous versions of your bots. Step 1 Click the edit icon (pen) next to the Bot you wish to view/alter version history for. At the ...
Creating a Bot copy
Quick Trick: Click into Bots, click copy icon, click save new copy Step 1 Click into Bots (if you don't have access to bots speak to your system Admin), then find the Bot you wish to copy. Step 2 Click the copy icon next to the bot. This looks like 2 ...
Taking over a Bot conversation
Quick Trick: Click into the conversation, click intervene. Check here how to perform this operation on our new Web App. When a conversation is being managed by a bot, users are not able to reply. There are times however when you know best and want to ...
Logical Decision Steps
Quick Tricks - when in your bot, create a Logical Branch step, set your conditions and then route as normal. Check here how to use Logical Branching on our new Web App. Logical decision steps allow you to configure a route through a bot based on the ...
Unsuspend User
Quick trick: Log in as an Admin, click on Users, click into the specific username, toggle suspend from orange to grey, click Update User Check this article if you are looking for this process on our new Web App. Users that have access to the User ...
Controlling campaigns
Quick Trick: Click into a live campaign, slide the rate bar to alter the speed, edit the end time or pause/resume the campaign. Step 1 To alter a live campaign click into Campaigns on the left hand pane. If you don't have campaigns speak to your ...
Creating a campaign
Before you start Once you have logged into your account, you will land on the Campaign view, if not click into Campaigns. You'll see any campaigns that are running or waiting to run for the current day. You can set up either inbound or outbound ...