Once you've activated Propensities on your organization, you'll be able to set up Campaigns analysed by our A.I. engine and view your customer's propensities in the panel on the right side of the conversation. Thanks to Propensities, you will be able to predict the outcome of the conversation in advance, and focus where is needed
The Activity panel, displays the details of the conversation activity, such as who is assigned to the conversation or change of queue.