Webio Reporting

Webio Reporting

Webio provides you with a selection of exports and MI reports to allow you to audit and understand your conversations.  

Quick Trick - To access Reports, log in, click reports and then select the report you wish to run.

Below you can see details of what each report contains, the header details and an example of what the data will look like.  

001 - Daily Data Export
Full data export of all communication for a particular day

Header
Description
Example
Campaign
Name of campaign as set by User
Webio Weekly
Schedule
Schedule name, made up of Campaign name and date reference
Webio Weekly-2019-03-25
Team
Organisation that created campaign
InternalUsers
Sent By
Username that created campaign
InternalUserDemo
Status
Current status of conversation
Ongoing
Channel
Channel used for communication
Sms channel
To
ChannelID message sent to/received from
447717472695
DateSent
Date that the message was sent
4/11/19 10:48 a
Direction
Whether this was an inbound or outbound message
Out
Data
Content of the message
Hi
Convo Id
Unique identifier for conversation within Webio
32499436
Customer ID
User provided field, type set to Customer ID within Import
null
Sender
ID that message is sent from
447480357128
botname
Name of bot used within Campaign
WebioWeekly
Mode
Whether this was sent by an agent or an automated bot
agent

002 - Agent Performance
Performance metrics for team members

Header
Description
Example
Agent Name
User name of agent
Delia
Last Logout
Time and date that they last logged out of system
11/04/2019 10:51:04
Last Login
Time and date that they last logged into system
11/04/2019 10:50:45
Open Conversations
The number of open conversations currently assigned to the user
2
Closed Conversations
The number of conversations that have been closed by the user within the date specified
0
Messages Sent
The total messages sent by the user within the dates specified
2
units sent
The total units sent by the user within the dates specified (1 message can have multiple units)
2
Average Answers
Average messages sent within a conversation
3
Average Response Time
Average time to respond to an inbound
1.933
Maximum Response Time
Longest time to respond to an inbound
2.1500

003 - Campaign Summary
Summary of campaigns run over a period of time

Header
Description
Example
id
Schedule id of campaign
29447
Name
Name of schedule 
Webio Weekly-2019-04-11
Start Time
Start date and time based on campaign schedule setting
11/04/2019 09:00:00
End Time
End date and time based on campaign schedule setting
11/04/2019 18:00:00
Imported
Qty of contacts imported
26
Sent
Qty of messages sent
26
Overrun
Qty of messages that have not sent by the End time
0
Invalids
Qty of messages that were sent to an invalid contact
0
Invalid Rate
Percentage based of qty of invalids/qty sent
0%
Delivered
Qty of delivered messages
26
Delivery Rate
Percentage of delivered based on qty of delivered/qty sent
1
Responded
Qty of conversations started
12
Response Rate
Qty of responded/qty delivered
46%
Average Length
Average qty of messages within conversation
1

004 - Invalid Numbers
Generate a list of all invalid numbers encountered within a time period.

Header
Description
Example
Conversation Id
Unique identifier of conversation
32030781
Number
ChannelID (phone number) that was invalid
4.47776E+11
Date
Date and time that message send was attempted
43532.61675
Schedule Name
Schedule name that message was sent as part of
Webio Weekly-2019-03-08
CustomerId
Customer ID uploaded as part of campaign, set at import.
null

005 - Closed Conversation Export
Filterable export of closed conversations

Header
Description
Example
Team
Organisation that user belonged to
InternalUsers
Sent By
Username of user that completed the action
InternalUserDemo
Status
Current status of conversation
Ongoing
Channel
Channel or if no channel then description of event
Action Taken
To
Where applicable channelid that message was sent to
null
Date Sent
Date and time sent
11/04/2019 11:23:22
Direction
Whether last message was inbound or outbound
Out
Data
Action taken or content of message
Set conversation state to closed
Convo Id
Unique conversation id
31427819
Customer Id
Customer id as set at import
null

006 - Opt-Out
Generate a list of all opt-outs received for a date range

Header
Description
Example
Number
Phone number that Stop received from
InternalUsers
Customer Account
Customer id as set at import
InternalUserDemo
Channel
Channel type
Ongoing
Opt-Out Date
Date and time opt out received
Action Taken


007 - Organizational Activity
Show messaging activity or organization and its sub orgs , broken down by day

Header
Example
Day
1/9/18
Organization
InternalUsers
SMS Out
3
SMS In
2
Messenger In
1
Messenger Out
2
Total
8


008 - Organizational Activity Chart
Show messaging activity as a chart of organization and its sub orgs , broken down by day



009 - Organizational Activity By Month
Show messaging activity or organization and its sub orgs , broken down by Month

Header
Description
Example
Month
Month of Year displayed as number
3
Organization
Organisation report is for
InternalUsers
SMS Out
Qty of SMS sent 
239
Units Sent
Total number of SMS units sent
245
SMS In
Qty of SMS received
28
Messenger In
Qty of messenger received
78
Messenger Out
Qty of messenger sent
72
Total
Total number of messages sent
813

010 - Responses by day of week
Show responses broken down by hour of day , by day of week




















011 - Failed Communications Report
Generate a detailed report of all failed communications and the reason why

Header
Description
Example
Conversation Id
Unique conversation reference
32020863
Number
Number/ID that message was attempted on
353086416117
Schedule Name
Schedule name that message was part of
Webio Weekly-2019-03-08
CustomerId
As uploaded by user into customer id field
null
Failure Reason
Reason that the message has failed
Network error
Date
Date and time message attempted
3/8/19 10:19 a

012 - Conversations By Status
Generate a report of the number of conversations by each status in each Schedule








013___Organizational_Activity_By_Month_IRELAND
Show messaging activity or organization and its sub orgs , broken down by Month
For activity from within Ireland

Header
Description
Example
Month
Month of Year displayed as number
3
Organization
Organisation report is for
InternalUsers
SMS Out
Qty of SMS sent 
239
Units Sent
Total number of SMS units sent
245
SMS In
Qty of SMS received
28
Messenger In
Qty of messenger received
78
Messenger Out
Qty of messenger sent
72
Total
Total number of messages sent
813


016_OpenConversatiosTotalMessagesSent
Summary of Open Conversations and Total Messages Sent

Header
Description
Example
Open Conversations
Total numbers of open conversations
103
Messages Sent Today
Count of messages sent today
52

017_Delivery_And_ResponseRate
Summary of Delivery and Response Rates

Header
Description
Example
Delivered
Total numbers of conversations delivered
4
Delivery Rate
% of delivered/ sent
1
Responded
Number of conversations that have received at least 1 response
2
Response Rate
% of responded/delivered
0.5

018_Daily_2_Way_SMS
Daily two way SMS


019 - Customer Engagement
Summary of first agent to engage in a conversation

Header
Description
Example
Username
Username of first user to respond to conversation
InternalUserDemo
Customer ID
Client's internal reference number
123002
Date
Data and time first response sent
2021-01-14 10:08:17.0

020 - Conversation Conclusion
Summary of outcome of conversations

















021_Typeform_Summary
Summary of campaigns run over a period of time

‚Äč
HeaderDescriptionExample
sentTypeformsAmount of Typeform links sent32
receivedTypeformsAmount of Typeform responses received27


022_The_Daily_Brief
Summary of campaigns run over a period of time

023_Re-Engagement
Report to run to re-engage campaigns




024_Customer_Number_Status
Summary of campaigns run over a period of time

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