Webio Reporting
Webio provides you with a selection of exports and MI reports to allow you to audit and understand your conversations.
Quick Trick - To access Reports, log in, click reports and then select the report you wish to run.
This documentation covers the Reports section on our Old UI. If you are looking for our new Web App reporting system please visit Insights (webio.com)
Report names explained.
Reports are grouped by the type of information they contain, the first three numbers are the group the report belongs to.
001 is for data exports
002 is for agent performance
003 is for campaign performance
004 is for queue performance
005 is for conversations performance
006 is for opt outs
007 is for conversation journey performance
008 is for organisational activity
009 is for organisational activity by month
010 is for failed communications
The subject of the report is then described directly after the number. This will let you know what the report is about.
The final part of the name lets you know what level the data is reported at. This will either be message, conversation, channel, campaign, schedule, queue, status, day, or month.
Message - reporting at the message level, a message is either an outbound or inbound communication, a conversation can contain just one or multiple messages.
Conversation - a container for all the messages and actions that make up the conversation. A conversation Id links all these messages and actions together. These reports are at the conversation level, meaning that however many messages or actions are involved there will be just one conversation Id.
Channel - Webio conversations can happen across any of your active channels. Reports at the channel level show activity for each channel, such as SMS, WhatsApp, Messenger, Viber, Webchat etc.
Campaign - Campaigns can be inbound, outbound, daily once-off or quick. These are set up in your campaign screen and contain your conversation rules such as when messages can be sent, which bot should be used and how long conversations continue before expiring.
Schedule - Schedules are created every time data is uploaded to an outbound campaign or each time the campaign is updated for an inbound campaign.
Queue - within your organisation queues allow you to sort conversations into different queues enabling you to control access and distribution methods. Conversations can be placed into queues manually from the conversation screen or through a bot configuration. All conversations sit within a queue at all times. When a conversation is created it sits within your organisation's default queue, this isn't visible on the front end but conversations can still be viewed using the search and in reports. All other queues are visible in your conversation screen and reporting.
Status - Conversations have a status. This starts as Ongoing but can be updated to any status you have available to your organisation, either manually in the conversation screen, or by a configuration in your bot. The status is always current.
Day - reports for the day, will have one line per day's activity when ran across multiple days. Certain fields however will always be current such as whether a conversation is open or closed and a conversations status.
Reports Available
001_Data Export_conversation
| Header | Description | Example |
| Org Id | The ID of the organisation the conversation belongs to | 128 |
| Conversation Id | Unique identifier for conversation within Webio | 32499436 |
| Date | Date that the conversation was created in the format yyyy-mm-dd | 2021-12-07 |
| Timestamp | Date and time that the conversation was created in the format yyyy/mm/dd h:mm AM/PM | 7/12/21 10:48 AM |
| Last Action Time | Date and time that the conversation last had an action, this can be a message in or out or an action such as setting a status, the format is yyyy/mm/dd h:mm AM/PM | 10/12/21 6:23 PM |
| Last Actioned By | The name of the user that took the last action | Daphne |
| Status | The current status set against the conversation | Promise |
| State | Whether the conversation is open, closed or in error | Open |
The following report was previously named 001_ Daily Data Export
001_Data Export_message
| Header | Description | Example |
| Campaign | Name of campaign as set by User | Webio Weekly |
| Schedule | Schedule name, made up of Campaign name and date reference | Webio Weekly-2019-03-25 |
| Team | Organisation that created campaign | InternalUsers |
| Sent By | Username that created campaign | InternalUserDemo |
| Status | Current status of conversation | Ongoing |
| Channel | Channel used for communication | Sms channel |
| To | ChannelID message sent to/received from | 447717472695 |
| DateSent | Date that the message was sent | 4/11/19 10:48 a |
| Direction | Whether this was an inbound or outbound message | Out |
| Data | Content of the message | Hi |
| Convo Id | Unique identifier for conversation within Webio | 32499436 |
| Customer ID | User provided field, type set to Customer ID within Import | null |
| Sender | ID that message is sent from | 447480357128 |
| Botname | Name of bot used within Campaign | WebioWeekly |
Mode | Whether this was sent by an agent or an automated bot, if it is inbound it will show as null | agent |
| Header | Description | Example |
| Org Id | The if of the organization | 128 |
| Conversation Id | The unique id for the conversation | 123abc456def |
| Date | The date and time the message was sent/received | 26/04/22 14:22 |
| Answer Time in mins | The response time in minutes | 32 |
| Mode | Whether the message was inbound or sent by an agent | agent |
| Agent | The name of the agent that sent the message (null if inbound) | Daphne |
002_Agent Performance_channel
| Header | Description | Example |
| Org Id | The ID of the organisation the conversation belongs to | 128 |
Org Name | The name of the organisation that the report is returning data for | InternalUsers |
Agent | User name of agent | Delia |
| Outbound Messages by Agent | The number of messages that have been sent outbound by the user. | 110 |
| SMS Sent | The number of SMS messages sent | 21 |
| WhatsApp Sent | The
number of WhatsApp messages sent | 60 |
| Messenger Sent | The number of Messenger messages sent | 4 |
| Viber Sent | The number of Viber messages sent | 0 |
| Webchat Sent | The number of Webchat messages sent | 25 |
| Typeform Sent | The number of Typeforms sent | 2 |
002_Agent Performance_conversations
| Header | Description | Example |
| Org Id | The ID of the organisation the conversation belongs to | 128 |
| Org Name | The name of the organisation that the report is returning data for | InternalUsers |
| Agent | User name of agent | Delia |
| Conversations Actioned | The number of conversations that this user took at least one action on, this can be sending a message, or completing an action such as setting a status, transferring to a bot or moving a queue. | 72 |
| Actions Taken | The total number of actions taken across all conversations, this can include sending a message, setting a status, transferring to a bot or moving a queue. | 104 |
| Conversations Closed | The number of conversations the user has closed | 21 |
| Outbound Messages by Agent | The number of messages that have been sent outbound by a user. Automated messages sent by a bot are not included. | 85 |
| Total Inbound | The total messages received inbound while the user was assigned to the conversation. | 42 |
| AVG Response Time (in mins) | The time on average that users take to reply to an inbound message in minutes. | 20 |
| MIN Response Time (in mins) | The fastest time a user took to reply to an inbound message in minutes. | 2 |
| MAX Response Time (in mins) | The longest time a user took to reply to an inbound message in minutes. | 36 |
| AVG Agent Answers | The average number of messages sent to a conversation | 3 |
| AVG Incoming Answers | The average number of messages received to a conversation. | 4 |
002_First Agent to Respond_conversation
| Header | Description | Example |
| Conversation Id | Unique identifier for conversation within Webio | 128 |
| Customer Id | User provided field, type set to Customer ID within Import | InternalUsers |
| First Agent to Respond | Name of user that sent the first manual response. | Daphne |
| First Agent Outbound Date | The date which the first agent responded in the format yyyy-mm-dd | 2021-12-13 |
| First Agent Outbound Timestamp | The date and time which the first agent responded in the format yy-mm-d h:mm AM/PM | 12/13/21 9:32 AM |
| Header | Description | Example |
Account Id | The userid linked to this user | 128 |
| Account Name | The name of the user | Daphne |
Date | The date of the login in the format yyy-mm-dd | 2021-12-09 |
Login Timestamp | The date and time of the login in the format dd/m/yy hh:mm | 12/8/21 8:51 AM |
Logout Timestamp | The date and time of the logout in the format dd/m/yy hh:mm | 12/8/21 10:16 AM |
Session Duration | How long the session lasted in the format hh:mm:ss | 01:25:18 |
| Session Status | The current session status. This will be logged out for users that manually logged out, expired for users that were inactive for the maximum set period and were automatically logged out, or logged in for users that haven’t ended their session yet. | logged out |
| Header | Description | Example |
| Campaign Id | Unique ID for this campaign | 3245 |
| Campaign Name | Name of campaign as set by the user | Webio Campaign |
| Schedule Id | Unique ID for this schedule | 1002345 |
| Schedule Name | Name of the schedule | Webio Schedule |
| Created Time | The time that the schedule was created. A schedule is created for inbound campaigns when a campaign is created or updated | 10/10/21 04:13 PM |
| First Message | The first message received for conversations created on the date listed | 15/11/21 08:36 AM |
| Last Message | The last message received for conversations created on the date listed for the First Message. As conversations can span multiple days this may be a different date to the First Message date | 18/11/21 07:32 PM |
New Conversations | Count of new conversations created on the date shown in First Message | 127 |
Inbound Messages | Total number of inbound messages received for conversations created on date shown in First Message | 315 |
Outbound Messages | Total number of outbound messages for conversations created on date shown in First Message | 278 |
Delivered | Total number of messages delivered for conversations created on date shown in First Message | 264 |
Failed | Total number of messages that have failed to deliver for conversations created on date shown in First Message | 3 |
No Delivery Receipt | Total number of messages for which no delivery update has been received for conversations created on date shown in First Message | 11 |
Delivery Rate | Number of delivered / number of sent messages for conversations created on date shown in First Message | 0.95 |
003_Campaign Summary Inbound_schedule
| Name | Description | Example |
| Campaign Id | Unique ID for this campaign | 4668 |
Campaign Name | Name of campaign as set by the user | SMS Test |
| Sent | Total number of messages sent for this campaign during the selected date range | 6643 |
Delivered | Total number of messages delivered | 6618 |
Failed | Total number of messages that failed to deliver | 15 |
No Delivery Receipt | Total number of messages for which no delivery update has been received | 10 |
Received | Total number of messages that received at least one response | 6235 |
Unique Outbound Convos | Count of conversations that had at least one outbound as part of this campaign for the selected date range | 6618 |
Unique Inbound Convos | Count of conversations that received at least one inbound as part of this campaign for the selected date range | 1405 |
Delivery Rate | The number delivered / the number sent | 0.9977 |
Failure Rate | The number that failed / the number sent | 0.0009 |
No Delivery Receipt Rate | The number that haven't received a delivery receipt / the number sent | 0.0 |
003_Campaign Summary_schedule
| Name | Description | Example |
| Campaign Id | Unique ID for this campaign | 4668 |
| Campaign Name | Name of campaign as set by the user | Collections Early |
| Schedule Id | Unique ID for this schedule | 112111 |
Schedule Name | Name of the schedule | Collections Early-2021-12-21 |
Upload Time | The date and time that the data was uploaded to the campaign. For inbound campaigns this will be the time the campaign was updated. | 12/15/21 7:59 AM |
First Message | The date and time that the first message was sent/received on this campaign. | 12/15/21 8:15 AM |
Scheduled End Time | The date and time that the campaign was scheduled to end. This field is not relevant for inbound campaigns. | 12/15/21 4:45 PM |
Imported | The number of contacts imported. | 1518 |
Sent | The total number of messages sent | 1518 |
| Delivered | Total number of messages delivered. | 1181 |
Delivery Rate | The total delivered / the total sent | 0.778 |
| Failed | Total number of messages that failed to deliver. | 324 |
| No Delivery Receipt | Total number of messages for which no delivery update has been received | 13 |
| Customers Engaged | Total number of messages that received at least one response | 236 |
| Engagement Rate | Count of conversations that received at least one outbound as part of this campaign for the selected date range. | 0.20 |
003_Open Active Conversations_campaign
| Name | Description | Example |
| Org Id | Unique ID for the organisation. | 128 |
| Campaign Id | Unique ID for the campaign | 4001 |
| Campaign Name | Name of the campaign as set by the user | Sales Demo |
| Campaign type | Either Outbound (the first message is sent by Webio) or Inbound (the first message is sent to Webio) | outbound |
| Open Active Convos | The number of conversations currently open that had activity during the specified date range | 110 |
| Open Convos With Inbound | The number of conversations currently open that had at least 1 inbound message | 98 |
| Open Unanswered Convos | The number of conversations currently open that had at least 1 inbound message and the last message received was inbound | 13 |
| Open Answered Convos | The number of conversations currently open that had at least 1 inbound message and the last message was outbound | 85 |
004_New Conversations_queue
| Name | Description | Example |
| Date | Date for this activity | 2021-12-20 |
| Queue Id | Unique ID for this queue | 212 |
| Queue Name | The name of the queue the conversation is in currently | Reception |
| New Conversations | The count of new conversations that were created on the date selected and are currently in this queue | 94 |
| Inbound Messages | The count of inbound messages received to the New Conversations | 504 |
| Outbound Messages | The count of outbound messages sent to the New Conversations | 430 |
| Delivered | The number of the Outbound Messages that delivered | 429 |
Failed | The number of Outbound Messages that failed to deliver | 0 |
| No Delivery Receipt | The number of Outbound Messages that have no delivery receipt received from the channel provider | 1 |
Currently Open | The New Conversations that are currently open | 80 |
Currently Closed | The New Conversations that are currently closed | 14 |
004_Open Active Conversations_queue
| Name | Description | Example |
| Org Id | Unique ID for this organisation | 128 |
| Queue Id | Unique ID for this queue | 212 |
| Queue Name | The name of the queue the conversation is in currently | Reception |
| Open Active Convos | The count of open conversations that are in the queue and have had an action in the date range specified | 51 |
| Open Convos with Inbound | The count of open conversations that are in the queue and have received at least one inbound | 49 |
| Open Unanswered Convos | The count of open conversations that are in the queue where the last message was inbound. This message could have been received outside of the date range input. | 20 |
| Open Answered Convos | The count of open conversations that are in the queue where the last message was outbound. This message could have been sent outside of the date range input. | 29 |
005_Closed Conversation_Duration
| Header | Description | Example |
Org ID | The unique ID for this organisation | 53 |
| Conversation ID | The unique ID for this conversation | 12345678aBc |
| Customer Channel ID | The phone number or channel ID that has been used to contact the customer | 447717472695 |
| Customer ID | The reference number that has been set as the customer ID | 9876543 |
| Date Created | The date and time the conversation was created | 05/04/22 07:46 |
| Date Closed | The date and time the conversation was closed | 07/04/22 12:06 |
| Duration in mins | The duration of the conversation in minutes | 192 |
| Inbound Messages | The number of messages received | 15 |
| Agent Messages | The number of messages sent by an agent | 5 |
Bot Messages | The number of messages sent by a bot | 13 |
Automation Moves | The number of automation moves, such as 'Move to Queue' | 14 |
005_Conversation Conclusion
| Header | Description | Example |
Conversation Id | The unique ID for this conversation | 12345678 |
| Customer Id | The reference number that has been set as the customer ID | 9876543A |
Customer Number | The phone number or channel ID that has been used to contact the customer | 447717472695 |
| Agent | The name of the Webio user that closed the conversation | Webio Agent |
| Status Id | The unique ID of the status | 32 |
| Status | The label of the status currently assigned to the conversation | Payment |
| Date | The date the conversation was closed | 18/12/2021 |
| Timestamp | The date and time the conversation was closed | 12/18/21 3:07 PM |
| Header | Description | Example |
| Campaign Id | The unique ID for this campaign | 12345 |
| Campaign Name | Name of the campaign as set by the user. | Collections Late |
| Status Id | The unique ID of the status | 32 |
| Status Name | The label of the status currently assigned to the conversation | Payment |
| Conversations | The number of conversations with this status currently set. | 220 |
005_Data Export for Closed Conversations_message
| Header | Description | Example |
| Team | Organisation
that user belonged to | InternalUsers |
| Sent By | Username
of user that completed the action | InternalUserDemo |
| Status | Current
status of conversation | Ongoing |
| Channel | Channel
or if no channel then description of event | Action
Taken |
| To | Where
applicable channelid that message was sent to such as a customer phone number | null |
| Date Sent | Date
and time sent | 11/04/2019
11:23:22 |
| Direction | Whether
last message was inbound or outbound | Out |
| Data | Action
taken or content of message | Set
conversation state to closed |
| Convo Id | Unique
conversation id | 31427819 |
| Customer Id | Customer
id as set at import | null |
005_Unanswered Conversations
| Header | Description | Example |
| Conversation Id | Unique identifier for conversation within Webio | 123456 |
| Queue | The name of the queue the conversation is in currently (conversations in the default queue are excluded). | Webio reception |
| Number | Channel ID (phone number) the message was received from | 447717472695 |
| State | Whether the conversation is currently open or in error | Open |
| Last Inbound Time | Date and time that the last inbound was received | 10/12/21 18:23 |
| Day timer | Days since the Last Inbound Time if this is equal to or greater than 1 day, if current day this will be Null | Null |
| Timer | Hours since the Last Inbound Time, if this is less than 1 day, if greater than or equal to 1 day this will be Null | 00:25:34 |
006_Opt Out
| Header | Description | Example |
Org Id | Unique ID for this organisation | 128 |
| Number | Phone
number that Stop received from or that was entered manually into organisation blocklist | 447717472695 |
| Channel | Channel type that message received from, this will be null for those manually added. | SMS |
| Opt Out Date | Date opt out received | 2021-12-01 |
| Opt Out Timestamp | Date
and time opt out received in format mm/dd/yy hh:mm | 12/01/21 10:20 AM |
007_Communication Mode_conversation
The activity per communication mode for customer engaged conversations by schedule
Time in UTC
| Header | Description | Example |
| Org Id | Unique ID for this organisation | 128 |
| Campaign | Name of the campaign as set by the user. | Collections |
| Schedule | Name of the schedule | Collections_2022-05-12 |
Conversation ID | The unique identifier for this conversation | 273rZWD3EEr9TZGaUsiphGHXHXi |
| Phone | The channel id the conversation was sent to | 44712345678 |
| Customer ID | The customer ID stored against this conversation (if applicable) | WE123 |
Date Created | Time and date the conversation started | 12/05/22 10:20 AM |
Last Message | Time and date of the most recent message for this conversation | 13/05/22 09:15 AM |
Inbound Message | Total of inbound messages for this conversation | 4 |
Agent Message | Total of agent messages for this conversation | 2 |
Bot Message | Total of bot messages for this conversation | 3 |
Automation Move | Total of automation moves for this conversation | 5 |
Current State | The latest status set against the conversation | Promise |
007_Conversation Status Journey
The statuses set to customer engaged conversations per schedule that started within the selected date range
Time in UTC
| Header | Description | Example |
| Org Id | Unique ID for this organisation | 128 |
| Campaign | Name of the campaign as set by the user. | Collections |
| Schedule | Name of the schedule | Collections_2022-05-12 |
| Conversation ID | The unique identifier for this conversation | 273rZWD3EEr9TZGaUsiphGHXHXi |
| Date Status Set | The date and time the status was set against the conversation | 3/9/22 10:16 AM |
Status Progress | Description of the action taken | Set conversation status to: Payment Made |
Current State | Whether a conversation is Open, Closed or in Error | Open |
007_Engaged Conversations_schedule
Number of customer engaged conversations for each communication mode per schedule
Time in UTC
| Header | Description | Example |
| Org Id | Unique ID for this organisation | 128 |
| Campaign | Name of the campaign as set by the user. | Collections |
| Schedule | Name of the schedule | Collections_2022-05-12 |
| Customer Engaged Conversations | The total amount of conversations that have received at least 1 inbound message | 200 |
| Agent Engaged Conversations | Of the customer engaged conversations the amount that received at least 1 Agent outbound message | 20 |
Bot Engaged Conversations | Of the customer engaged conversations the amount that received at least 1 Bot outbound message. | 200 |
| Automation Moves | Of the customer engaged conversations the amount that had at least 1 automation move | 5 |
008_Organizational Activity_channel
| Header | Description | Example |
Org | Unique ID for this organisation | 128 |
| Date | Date the message was sent | 2021-12-18 |
| SMS In | Qty of SMS received | 280 |
| SMS Out | Qty
of SMS sent | 1000 |
| Units Sent | Total
number of SMS units sent | 1050 |
| WhatsApp In | Qty
of WhatsApp received | 28 |
| WhatsApp Out | Qty of WhatsApp sent | 78 |
Messenger In | Qty of Messenger received | 25 |
| Messenger Out | Qty
of messenger sent | 23 |
Viber In | Qty of Viber received | 142 |
Viber Out | Qty of Viber sent | 160 |
Webchat In | Qty of Webchat received | 52 |
Webchat Out | Qty of Webchat sent | 47 |
Typeform Answers | Typeform questions answered | 240 |
Typeform Out | Typeform links sent | 90 |
009 - Organizational Activity By Month
| Header | Description | Example |
| Month | Month of Year displayed as number | 3 |
| Organization | Organisation report is for | InternalUsers |
| SMS Out | Qty of SMS sent | 239 |
| Units Sent | Total number of SMS units sent | 245 |
| SMS In | Qty of SMS received | 28 |
| Messenger In | Qty of messenger received | 78 |
| Messenger Out | Qty of messenger sent | 72 |
| Total | Total number of messages sent | 813 |
| Header | Description | Example |
| Date | Date the message was sent | 2021-12-18 |
| Day of Week | Day the message was sent | Monday |
| Hour of Day | Hour of the day the message was sent | 09-10 |
| Conversations Answered | The number of conversations that received at least one inbound | 10 |
| Header | Description | Example |
Campaign ID | Unique ID for the campaign | 123455 |
| Campaign Name | Name of the campaign as set by the user | Early collections |
| Invalid Number | The number doesn't exist, the handset doesn't support SMS, the number is inactive or expired | 25 |
| Unavailable | The handset isn't connecting to the network, it may be turned off or out of range. Can also be caused by other issues e.g. length, invalid request protocol etc. | 21 |
| Network Error | The network responded with an error | 3 |
| Busy | The message could not be delivered as there was not enough memory on the handset or another SMS was being received at the same time. | 0 |
| Expired | The message expired before it reached the handset. | 1 |
Invalid Message Structure | The message requires values that aren't available. These will be the values set in either #fieldname# or <<fieldname>> within the content of the message or the Channel ID to send to. | 0 |
Invalid Contact Structure | The contact is not in the expected format | 0 |
Overrun | The message was not able to send before the campaign end time. This is typically caused by the rate per minute being too low for the available send window. | 5 |
Blocklisted & Profanity | The message has been blocked from sending either due to the phone number being on the blocklist of your organisation, or the message containing a word that has been flagged by our profanity filter. | 2 |
Rejected | The request was rejected | 0 |
Duplicate | The message was prevented due to the channel id (phone number) already being processed in this schedule that is part of a campaign that has deduplicate switched on. | 0 |
Total | Total number of failed messages | 57 |
011_Failed Communications_day
Summary of failure reasons of messages per day
Time in UTC
| Header | Description | Example |
| Date | The date the message failed | 2021-12-16 |
| Invalid Number | The number doesn't exist, the handset doesn't support SMS, the number is inactive or expired | 25 |
| Unavailable | The handset isn't connecting to the network, it may be turned off or out of range. Can also be caused by other issues e.g. length, invalid request protocol etc. | 21 |
| Network Error | The network responded with an error | 3 |
| Busy | The message could not be delivered as there was not enough memory on the handset or another SMS was being received at the same time. | 0 |
| Expired | The message expired before it reached the handset. | 1 |
| Invalid Message Structure | The message requires values that aren't available. These will be the values set in either #fieldname# or <<fieldname>> within the content of the message or the Channel ID to send to. | 0 |
| Invalid Contact Structure | The contact is not in the expected format | 0 |
| Overrun | The message was not able to send before the campaign end time. This is typically caused by the rate per minute being too low for the available send window. | 5 |
| Blocklisted & Profanity | The message has been blocked from sending either due to the phone number being on the blocklist of your organisation, or the message containing a word that has been flagged by our profanity filter. | 2 |
| Rejected | The request was rejected | 0 |
| Duplicate | The message was prevented due to the channel id (phone number) already being processed in this schedule that is part of a campaign that has deduplicate switched on. | 0 |
| Total | Total number of failed messages | 57 |
011_Failed Communications_schedule
Summary of failure reasons of messages per schedule
| Header | Description | Example |
| Schedule Id | Unique ID for the schedule | 12345567 |
| Schedule Name | Name of the schedule | Pre due collections_2021-12-14 |
| Invalid Number | The number doesn't exist, the handset doesn't support SMS, the number is inactive or expired | 25 |
| Unavailable | The handset isn't connecting to the network, it may be turned off or out of range. Can also be caused by other issues e.g. length, invalid request protocol etc. | 21 |
| Network Error | The network responded with an error | 3 |
| Busy | The message could not be delivered as there was not enough memory on the handset or another SMS was being received at the same time. | 0 |
| Expired | The message expired before it reached the handset. | 1 |
| Invalid Message Structure | The message requires values that aren't available. These will be the values set in either #fieldname# or <<fieldname>> within the content of the message or the Channel ID to send to. | 0 |
| Invalid Contact Structure | The contact is not in the expected format | 0 |
| Overrun | The message was not able to send before the campaign end time. This is typically caused by the rate per minute being too low for the available send window. | 5 |
| Blocklisted & Profanity | The message has been blocked from sending either due to the phone number being on the blocklist of your organisation, or the message containing a word that has been flagged by our profanity filter. | 2 |
| Rejected | The request was rejected | 0 |
| Duplicate | The message was prevented due to the channel id (phone number) already being processed in this schedule that is part of a campaign that has deduplicate switched on. | 0 |
| Total | Total number of failed messages | 57 |
011_Failed Communications_message
Data export: Failed messages and reason of failure
Time in UTC
| Header | Description | Example |
| Date | The date the message failed | 2021-12-16 |
| Timestamp | The date and time the message failed | 12/16/21 11:47 AM |
| Schedule Name | Name of the schedule | Post Active_2021-12-16 |
| Conversation Id | Unique identifier for conversation within Webio | 123456 |
| Customer Id | User provided field, type set to Customer ID within Import or gathered as Customer ID within conversation | WEB1234 |
| Message Id | Unique identifier for message within Webio | 12342445345 |
| Number | ChannelID (phone number) that the message was sent to. | 447717472695 |
| Failure reason | The reason the message failed | Overrun |
For activity from within Ireland
| Header | Description | Example |
| Month | Month of Year displayed as number | 3 |
| Organization | Organisation report is for | InternalUsers |
| SMS Out | Qty of SMS sent | 239 |
| Units Sent | Total number of SMS units sent | 245 |
| SMS In | Qty of SMS received | 28 |
| Messenger In | Qty of messenger received | 78 |
| Messenger Out | Qty of messenger sent | 72 |
| Total | Total number of messages sent | 813 |
| Header | Description | Example |
| sentTypeforms | Amount of Typeform links sent | 32 |
| receivedTypeforms | Amount of Typeform responses received | 27 |
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Quick trick: click into organisations, scroll down to Webhooks, click create Webhook, enter the callback URL, select the events you want to subscribe to and click create. This documentation covers Webhooks creation process on on our Old UI. If you ...Webio Support
Webio Support is available Monday - Friday 9am - 5pm We have lots of articles available to assist you, go to https://knowledge.webio.com/portal/home Here you can search articles, post in the community or log a ticket with support. You can also ...Logging in to Webio
Quick Tip: go to https://app.webio.com/, enter your username and password, click login To login to Webio, you must first have a Webio user account. If you do not have one, contact your Webio administrator. If your organisation doesn't use Webio ...