Taking over a Bot conversation
Quick Trick: Click into the conversation, click intervene.
When a conversation is being managed by a bot, users are not able to reply. There are times however when you know best and want to be in control of the conversation. Webio now allows you to decide to manually Intervene in any conversation and take over from the Bot.
If you want to cancel a bot conversation to enable users to reply, you can do so by following the steps below.
Click into the conversation you wish to take over.
Screen showing conversation being managed by Bot
Click Intervene. The Bot will then be cancelled and users will be able to send messages. Please note this cannot be undone.
This may take a few seconds so you're going to need a little bit of patience.
Conversation after Bot cancelled
Setting A Conversation Status
Set a status either from within the conversation pane, by clicking on the 3 dots in the left hand view, clicking set status then selecting the status you want or alternatively have a bot set the status as required through using a Set Status step type ...
Sharing your Bots within your Webio organisation structure gives you flexibility to maintain and send bots to meet your business need. Advisors can send Bots from within the conversation and colleagues can take responsibility for updating the Bots ...
WhatsApp Conversation Validity
WhatsApp Message Templates must be used to start a conversation or to send a reply 24 hours after the last message from the user. If you attempt to send a standard message (not a pre-approved template), this will be refused by WhatsApp. If you are ...
Quick tricks: Go into conversations, click on the conversation you want, press download button, open PDF of transcript. There are many reasons why you might require a transcript of a conversation. You can export a PDF of a specific conversation from ...
Creating a Bot copy
Quick Trick: Click into Bots, click copy icon, click save new copy Step 1 Click into Bots (if you don't have access to bots speak to your system Admin), then find the Bot you wish to copy. Step 2 Click the copy icon next to the bot. This looks ...