Quick trick: Log in as an Admin, click on Users, click into the specific username, toggle suspend from orange to grey, click Update User
Users that have access to the User area can unsuspend user accounts from their organisation or any of their child organisations.
Login to a user account that has access to the User area.
Under User List select the required Organisation from within your hierarchy.
Click into the relevant user that you wish to unsuspend.
Click the suspend toggle from orange (suspended) to grey (not suspended).
Click Update User
Users should now be able to login. If a user no longer knows there password this can be reset using the forgotten password link.
Editing and adding User Roles
Quick Tricks: To edit the User Roles click into Organizations, click into the specific named organization, scroll down to User Roles and then either Edit an existing role or Add User Role. User Roles determine which parts of the platform users can ...
Adding a new user
To add a new user you need access to the User page. If you don't have access speak with your administrator. Quick Trick: Adding new users in Webio can be done in 3 steps; Click into users, Click Create New User, Fill in the details and click ...
Suspending and unsuspending users
Quick Trick: Click into Users, click on the username, toggle between suspended and unsuspended, click Update User. Suspending and unsuspending users can be down by anyone within your Organization that has access to the User area. Step 1 Click on ...
Logging into Webio for the first time
Once your user account has been created you will receive an email with a link to set your password. If the email hasn't been received, check in your junk folder. Clicking on the link will let you create your own password and ensure it meets the ...
Message User Stamp
Quick Trick: Within conversation screen view the username against each outbound message sent. Managing customers conversations just became a lot easier. Within the conversation history you can now see which user sent each message and who is currently ...