Update your internal system with customers' responses

Update your internal system with customers' responses

Overview

Leverage on the Set Status step via webhook to receive a Post Request on your internal system whenever the conversation reaches the desired point, then use it to trigger the action you need via API on your organization. 

Let's assume that you want to update your internal system with an amount of money returned by the customer.

How do I do that?

Step 1 


You first need to collect the amount of money and store in the desired fieldname (E.g. amount) . You can use an Entity Gathering, Global Intents or Listening Step to do so. 

Step 2 


When the customer successfully returns the amount of money, you can then Set a Status against the conversation. So, you know the bot has reached this point of the conversation (E.g. Promising)


Step 3



Before you start using your bot, you will need to subscribe the setStatus webhook event Set Status and configure your system endpoint where you want to receive the Post Request. By subscribing this event, your endpoint will receive a Post Request (How To Setup A Webhook webio.com - you will need to run a few tests first and check you can see the Post Request) indicating the bot had reached the desired status.  You can then use this information to subsequently trigger an API request to the getConversation endpoint (Webio2.0 | 2.0.1 | Webio | SwaggerHub), retrieve the field name you need, and the value stored against it and update your system.

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