WhatsApp templates

Overview

When using the WhatsApp channel, to start a new outgoing conversation, you will need to send a bot containing a message template (Template) pre-approved by Meta.

As soon as the contact's response is received (you can't interact with a subsequent message again until your bot receives a response), you'll be able to continue the conversation as normal, sending and receiving messages without the use of templates.

If you try to open a new conversation with a standard message (non-pre-approved template), it will be rejected by WhatsApp.

Please note that the validity of a Whatsapp message is 24 hours. If you want to resume the conversation after 24 hours (from the last message received from the contact) you will have to repeat the process described above.

Send your WhatsApp templates to support@webio.com Once approved, you can use them with your bots.

If you receive an error message, check that you are still within the validity period of the conversation. This is 24 hours from the customer's last message. You can check this by looking for the timestamp of his last message on the left side of the conversation panel, messages sent from Webio, on the other hand, are displayed on the right side.

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