Webio Webhooks

Webio Webhooks

Quick trick: click into organisations, scroll down to Webhooks, click create Webhook, enter the callback URL, select the events you want to subscribe to and click create.  

This documentation covers Webhooks creation process on on our Old UI. If you are looking for our new Web App documentation please visit How To Setup A Webhook (webio.com)

Some bots require data from your system in real-time.  This can be used to enrich inbound conversations with account data, include realtime information within your conversation flows or post back events for you to update your internal systems.  You can now configure multiple endpoints within your Webio organisation, choose which events each endpoint subscribes to and test those connections during the setup process.  Follow the steps below to get started.

1) Click into organisations and scroll down to the Webhook section.
2) Click CREATE WEBHOOK, you should see the box below.  Enter the CallbackURL you want us to connect to and click which events you will subscribe to.  Click CREATE and you are ready to test. 



3) To test the connection Webio provides you 5 tests that can be run from the organisation screen.  Select the test you wish to run from the drop down menu.



Top Tip - to add custom values into your bots via the Webhook, insert the <<fieldname>> where you want them to appear.  This can be within the message content or within the Logical Branch condition step.  
For custom value retrieval only one Webhook endpoint can be used per organisation.


    • Related Articles

    • Change Update - Webhooks

      Following feedback we are updating our webhooks for the events messageStatusUpdate, inboundMessage and messageSend.  The messageStatusUpdate and inboundMessage will include additional fields and the messageSend will now be sent on a new type =  ...

    • Webio Webhook - What it does

      Using Webio's webhook you can configure your endpoints within your Webio organisation to post or retrieve data. Identifying the request is from us To identify the request as originating from Webio, first use the API to generate a JWT token. Haven't ...

    • Using webhooks within your bots

      Webhooks allow you to use real time information within your Webio bots.  This can be used to provide up to date information within the conversation or to configure logic decisions within your bot based on information provided from your internal ...

    • Generating your API key

      Quick Trick - To generate an API key within your Webio organisation, log into your organisation, click into the organisation you want to generate the key for, scroll down to the API section and click Generate Public API. 1) Click into your ...

    • Webio Support

      Webio Support is available Monday - Friday 9am - 5pm We have lots of articles available to assist you, go to https://knowledge.webio.com/portal/home Here you can search articles, post in the community or log a ticket with support. You can also ...