Webio Webhooks

Webio Webhooks

Quick trick: click into organisations, scroll down to Webhooks, click create Webhook, enter the callback URL, select the events you want to subscribe to and click create.  

This documentation covers Webhooks creation process on on our Old UI. If you are looking for our new Web App documentation please visit How To Setup A Webhook (webio.com)

Some bots require data from your system in real-time.  This can be used to enrich inbound conversations with account data, include realtime information within your conversation flows or post back events for you to update your internal systems.  You can now configure multiple endpoints within your Webio organisation, choose which events each endpoint subscribes to and test those connections during the setup process.  Follow the steps below to get started.

1) Click into organisations and scroll down to the Webhook section.
2) Click CREATE WEBHOOK, you should see the box below.  Enter the CallbackURL you want us to connect to and click which events you will subscribe to.  Click CREATE and you are ready to test. 



3) To test the connection Webio provides you 5 tests that can be run from the organisation screen.  Select the test you wish to run from the drop down menu.



Top Tip - to add custom values into your bots via the Webhook, insert the <<fieldname>> where you want them to appear.  This can be within the message content or within the Logical Branch condition step.  
For custom value retrieval only one Webhook endpoint can be used per organisation.


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