Insights
Agents Activity
Overview The insights for the agent activity by hour are now available on your Insights tab. Agent Activity by Hour Agent Activity by Hour shows you agent activity throughout the day, allowing you to plan and manage resource. To take a look, navigate ...
Insights
Overview From the Insights screen you can access your insights for every aspect of Webio. Monitor your campaigns, messages, agent activity and more through insightful widgets. Full data export tables are also available. Types of Widgets When ...
Message Outcomes
When a message is sent through Webio you can view the message progress on the conversation screen and through Insights. Message outcomes are: 0 - Delivered - The message has been delivered to the handset 1 - Invalid - This number is permanently ...