Insights
Agents Activity
Overview The insights for the agent activity by hour are now available on your Insights tab. Agent Activity by Hour Agent Activity by Hour shows you agent activity throughout the day, allowing you to plan and manage resource. To take a look, navigate ...
Insights
Overview From the Insights screen you can access your insights for every aspect of Webio. Monitor your campaigns, messages, agent activity and more through insightful widgets. Full data export tables are also available. Types of Widgets When ...
Messages Outcomes & Errors
Message communications can have the following outcomes: 0 - Delivered - The message has been delivered to the handset 1 - Invalid - This number is permanently invalid 2 - Unavailable - There is an issue with the mobile number or handset 3 - Network ...
SMS Length - Message Parts
Quick Trick: A single SMS contains up to 160 standard characters, or 70 characters if any are non-standard. Once you go over then each part of a multi-part message can contain up to 153 (GSM-7) or 67 (USC-2). When you send an SMS the network splits ...