Credit and Collections Bot Flow Examples

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• Conversation Flow Builder & Step types

  Overview From Webio Bots screen, using our drag-and-drop interface, you can create conversation flows. Each "block" represents a piece of the conversation, such as a message, an action or waiting for an user input. When building a bot your can add ...

• How to build an Inbound Bot

  Overview An inbound bot waits for a customer message, collects the channel ID from which the contact's message is sent and uses it to send messages back. For the customer to receive a reply and initiate the conversation, their inbound message must be ...

• Global Intents

  Overview Global Intents Steps add the benefit of Natural Language Understanding to your bots and conversations. Global Intents, allows the Bot to use the intent recognition mechanism, identify what intent the customer expresses and use it to progress ...

• Bots Sharing

  Overview Sharing your Bots within your Webio organisation structure gives you flexibility to maintain and send bots to meet your business need. Advisors can send Bots from within the conversation and colleagues can take responsibility for updating ...

• Action Panels

  Overview When you open a conversation in the Conversations screen, the Action Panels (on the top right side of the screen), provide you with tools and information to maximize your team's productivity and streamline the way the conversation is ...